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Great question Deb. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the 28 cu. ft. Large Capacity 3-Door French Door Refrigerator. Here are some steps we recommend for winterizing the fridge. Water supply. Turn off the water supply to your home. Turn Icemaker OFF. Turn all temperature settings and the ice maker to the "OFF" setting. Clean the refrigerator. Remove remaining water. Disconnect the Power Cord. Disconnect the water line. Pull the unit away from the wall. Unplug Unit. You may also refer to the user manual about the ISSUE on page 40 and 47 for the draining process. https://downloadcenter.samsung.com/content/UM/202007/20200728002937594/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR__USA.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144628650 Have a great day. ^Charles
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