Questions & Answers

Q: QuestionIs the black stainless shiny?

Asked 5 years ago by Colorcurious.

• A:Answer Yes, but not as reflective as polished stainless and doesn't show fingerprints.

  Answered 5 years ago by IMACORKDORKVerified Purchase

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Q: QuestionWhat is the height and width of this product?

Asked 5 years ago by Joe.

• A:Answer I'm happy to help with this, Joe! In the product info section of this link (https://bit.ly/3l8NCvj) you can find all the available dimensions for this model refrigerator. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: Questionwhat is are demensions? Ihave a space 32x66

Asked 5 years ago by suzzy.

• A:Answer Hi Suzzy, We bought this model RF28R6201SR SAMSUNG - 28.07 CU. FT. and it almost made it within the existing space, similar to your dimensions. We were lucky that there were few inches available on both the sides and on the top under the cabinet. My humble suggestion to you is to make sure, you have at least 3ft wide (sidewall/cabinet or countertop) and 7ft in height (from floor to top wall cabinet) for this refrigerator to fit in comfortably. Ideally, a Depth of 35-36 inches will be good, if not the refrigerator will be standing out from the wall approximately 3-4 inches. Hope this helps! Good luck!

  Answered 5 years ago by BalaVerified Purchase

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Q: QuestionIs these refrigerators has some locking mechanisms for kids? My 3 year old is capable enough of pulling the door handles and open the fridge. Are these, by default has any locks that they cannot open? Unlike using any external child lock kits

Asked 5 years ago by Aravind.

• A:Answer The refrigerator does not offer any kind of locking mechanisms for the doors. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionFridge is beeping randomly, not an alarm. The control panel is toggling through random selections is the sound. Using the control panel to actually control anything is basically useless. Any advice welcome

Asked 8 months ago by Ceadog.

Q: QuestionI need to remove the glass shelf for cleaning. The link provided in response to a similar question was supposed to be to a simulator website; however it takes you to Samsung cell phones. I would lke to speak to someone please.

Asked 2 years ago by Jer.

• A:Answer I searched this up on YouTube and people had the same problem. I can’t remember exactly how I did it, but there are step by step guides if you search it

  Answered 2 years ago by BrianMVerified Purchase

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Q: QuestionIs this refrigerator referred to as standard size?

Asked 3 years ago by Anonymous.

• A:Answer Yes it is

  Answered 2 years ago by DanielDVerified Purchase

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Q: QuestionDoes this ref. have Ice & water dispenser in the door out side .

Asked 3 years ago by Baiju.

• A:Answer Yes

  Answered 3 years ago by Dekwa

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Q: QuestionOn some of the review pictures, there's a big 10 year warranty sticker on the top right on the fridge, but it's not shown on the picture on the item page. Will it come with that? If so, I've heard that they're nearly impossible to remove. Thanks!

Asked 3 years ago by Jalise.

• A:Answer Interesting question, Jalise. Let's get you some details about the ten-year warranty and how to remove the sticker on the fridge. The ten-year warranty sticker covers the Digital Inverter Compressor Only of the refrigerator. Please see the link for more details about the warranty coverage. https://www.samsung.com/us/support/service/warranty/RF28R6201SR/AA To remove the sticker, here is a link for the cleaning guide to help keep the fridge in pristine-looking condition. A plan for keeping your Samsung refrigerator clean/ 2:04 Use non-abrasive cleaning products for the exterior! https://www.youtube.com/watch?v=Gw_NOk1rLAY Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145081755) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionHow thick are the doors on this unit?

Asked 3 years ago by MKA0622.

• A:Answer Hi, Interesting question. The doors measure 4 5/8 inches thick. For more details, please see page 2 of the installation manual. https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/3-door-french-door/pdp/rf28r6201dt-aa/RF28R6201SR_V4.pdf Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionSize, width, depth, height

Asked 3 years ago by Boze.

• A:Answer Thank you for asking, Boze. Let's go ahead and get you those details. The refrigerator measures 35 3/4" W x 70" H x 36" D. You can check the link for more details. https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/28-cu-ft-3-door-french-door-full-depth-refrigerator-with-coolselect-pantry-in-stainless-steel-rf28r6201sr-aa/#specs Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionWhen the doors are open and straight out towards you, are they flush with side of fridge or do the hinges swing door out extending them? We have a wall close to right side of fridge. Some door hinges cause door to swing out beyond side of fridge

Asked 3 years ago by manny.

• A:Answer My fridge’s location has a wall on the right side as well, so the handles prevent it from going that far anyway. But, it does make it a little difficult to open the right crisper drawer fully, but we’re able to navigate it without much issue.

  Answered 3 years ago by BeatsVerified Purchase

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Q: Questionhow are the ice cubes look like? are they clear or white?

Asked 3 years ago by rob.

• A:Answer Hi rob, We appreciate your question about the ice cubes our Samsung ice maker creates. A normal ice cube from a Samsung fridge should be a cloudy white color and be shaped like an orange slice. Samsung ice makers use rapid freezing technology which traps small amounts of minerals, oxygen, and nitrogen inside the ice cube, giving it a cloudy appearance. Therefore, it's normal for the ice to be white and foggy. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is measurement for this fridge. Lenght width height

Asked 3 years ago by Anonymous.

• A:Answer Hello there. Glad you ask about the refrigerator measurement. The dimension would be 35 3/4 inches for the width x 70 inches for the height x 36 inches for the depth. Thank you for being a valued customer of Samsung. Have a great day. ^Camille.

  Answered 3 years ago by Samsung

  
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Q: QuestionCan you give me Height and width measurements

Asked 3 years ago by MB.

• A:Answer Glad you asked, MB! The product height and width with hinges and doors are 35 3/4" W x 70" H, and without hinges and doors are 35 3/4" W x 68 7/8" H. Have a great day. ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionIs there a way to line up the ice dispenser to the door ice dispenser? We open the door ice falls to the floor. Also, anyway to make the top drawer in the freezer slide more than a third of the way. Very hard to reach what is in the back of the basket.

Asked 3 years ago by Nickname.

• A:Answer Hi, Great question. We understand and appreciate your inquiry if there is a way to align the door to the ice maker, and hard to reach the back of the basket. Here are some links on how to align the doors and remove the basket for ease of access. Adjust the door height and the door gap on page 28 To detach the freezer drawer on page 25 https://downloadcenter.samsung.com/content/UM/202106/20210623102008256/FDR_AW2-14-FL_DA68-03872A-04_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144966616) when you message us to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionMy Samsung cool select refrigerator is icing up on the back inside panel and water is pooling up on one of the shelves. I turned the cool select to its warmest setting to see if that would have an effect, I also put the fried on energy saver

Asked 3 years ago by Mike.

• A:Answer sorry ,I have only had my frig for a month and not had that problem yet .

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionOur Samsung cool select fridge is frosting up in the back of the refrigerator. It is pooling on one of the shelves.

Asked 3 years ago by Mike.

• A:Answer The refrigerator, has been functioning perfectly well. It's a good deal and buy. Nothing better than that.

  Answered 3 years ago by PedrodomaVerified Purchase

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Q: QuestionWhat is this product's manufacturer's warranty?

Asked 3 years ago by Lacrosse1944.

• A:Answer 1year parts and labor. 5 yrs on compressor and sealed parts

  Answered 3 years ago by Sharon24

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