“Hi, Is the water filter included when you purchase the new fridge? How long does the water filter last? When does the filter need to be replaced? How has the warranty service held up? Good reviews, bad reviews?”
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Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically Samsung - 28 cu. ft. Side-by-Side Refrigerator with WiFi and Large Capacity - Stainless steel. There are 3 questions that we can answer directly. 1. Yes, water filter comes with the refrigerator. Please click on the user manual link below and turn to page 15. 2 and 3. After about 6 months (and typically, about 300 gallons (1200 L) of water), the filter indicator blinks red for several seconds when you open the door, reminding you that the filter needs to be replaced. Please click on the user manual link below and turn to page 33, 37, 47. https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf 4. Your Samsung refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of: 4.a. One (1) year parts and labor. 4.b Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) 4.c. Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144287358 Leo
Sorry, there was a problem. Please try again later.Hello, the water filter is included for the fridge and is said to need replacement every six months. The warranty and customer service at Best Buy is very good so far I am very pleased with the experience. Thanks.
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