Questions & Answers

Name: Samsung - 28 cu. ft. Side-by-Side Smart Refrigerator with Large Capacity - Stainless Steel
Brand: Samsung
SKU: 6447149
Price: 1149.99 USD
Availability: InStock
Rating: 4.7 (1027 reviews)

Samsung - 28 cu. ft. Side-by-Side Smart Refrigerator with Large Capacity - Stainless Steel

Model:: RS28A500ASR/AA; |
SKU:: 6447149

User rating, 4.7 out of 5 stars with 1027 reviews.

Highly rated by customers for:

$1,149.99

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Comp. Value: $1,349.99

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QuestionHi, The width of my space is only 36 1/4", only 3/8" wider than the fridge. Is this enough?
Asked 3 years ago by NoelA.
- Answer Yes, it will fit
  Answered 3 years ago by Ejadams
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QuestionWhat is measurement of fridge width is2’8” and height is 71” tall will it fit in my space?
Asked 3 years ago by Penny.
- Answer Hi Penny. Thank you for reaching out regarding your Samsung - 28 cu. ft. Side-by-Side Refrigerator with WiFi and Large Capacity measurement. Regarding your concern, the measurements are the following: Product Dimensions with Hinges, Handles, and Door 35 7/8" W x 70 1/16" H x 33 1/2" D Product Dimensions without Hinges and Door 35 7/8" W x 68 5/8" H x 28 15/16" D Product Dimensions with Door without Handles 35 7/8" W x 70 1/16" H x 33 1/2" D Shipping Dimensions 37 3/4" W x 75 3/8" H x 35" D Net Height with Hinge 70 1/16" Net Height without Hinge 68 5/8" Net Depth w/o Door Handle 33 1/2" Depth without Door (in) 28 15/16" Width 35 7/8" I suggest you check this link for the full specs, dimensions and features. https://www.samsung.com/us/home-appliances/refrigerators/side-by-side/28-cu-ft-smart-side-by-side-refrigerator-in-black-stainless-steel-rs28a500asg-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144392942 ^Camille
  Answered 3 years ago by Samsung
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QuestionIs there a garage kit for this fridge?
Asked 3 years ago by JohnCJ.
- Answer Hi JohnCJ. Glad you asked about the garage kit for your fridge. To help you with the compatible garage kit, it would be best to get in touch with the Samsung Parts team at 800.627.4368. Mon - Fri 9:00 AM ~ 6:30 PM EST Thank you for being a valued customer of Samsung. Have a great day. ^Camille
  Answered 3 years ago by Samsung
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QuestionDoes this refrigerator have a water dispenser?
Asked 3 years ago by Anonymous.
- Answer No only ice
  Answered 3 years ago by Jpina55
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Questiondoes the door come off when installing, the reason i ask is to get into my kitchen the widest space is 29 inches to get it. everywhere else is fine so if the doors come off does it measure 29" inches.
Asked 3 years ago by rodrick.
- Answer So did this fridge fit the 29 inches ?
  Answered 2 years ago by Anonymous
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QuestionIs this frig have freezer?
Asked 3 years ago by New.
- Answer Hi, Thank you for showing us interest in our refrigerator. Regarding your question about the freezer, yes this refrigerator has a freezer. Please click on this link to know more about the manual and installation guide for this product. https://www.samsung.com/us/support/downloads/?model=N0054455&modelCode=RS28A500ASR/AA Moving forward here are other options to speak with our representatives for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Stay safe, Reference Ticket Number: 1144349369 ^Mila
  Answered 3 years ago by Samsung
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QuestionIs this ALL refrigerator and no freezer? That's what I'm looking for, freezerless refrigerator.
Asked 4 years ago by Carole.
- Answer It's freezer and fridge.
  Answered 3 years ago by Ashley
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QuestionHi, Is the water filter included when you purchase the new fridge? How long does the water filter last? When does the filter need to be replaced? How has the warranty service held up? Good reviews, bad reviews?
Asked 4 years ago by Anonymous.
- Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically Samsung - 28 cu. ft. Side-by-Side Refrigerator with WiFi and Large Capacity - Stainless steel. There are 3 questions that we can answer directly. 1. Yes, water filter comes with the refrigerator. Please click on the user manual link below and turn to page 15. 2 and 3. After about 6 months (and typically, about 300 gallons (1200 L) of water), the filter indicator blinks red for several seconds when you open the door, reminding you that the filter needs to be replaced. Please click on the user manual link below and turn to page 33, 37, 47. https://downloadcenter.samsung.com/content/UM/202102/20210216063222924/DA68-03958P-00_RS5300T-ND__EN-MES-CFR__USA.pdf 4. Your Samsung refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of: 4.a. One (1) year parts and labor. 4.b Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) 4.c. Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144287358 Leo
  Answered 4 years ago by Samsung
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QuestionI understand 1 door is freezer items Other door is fridge items the section across the back all fridge items ?
Asked 4 years ago by Rene.
- Answer Fridge temperature I have 36 but vegetable start to get frozen what is best temperature for fridge and freezer ?
  Answered 3 years ago by Anonymous
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QuestionHow tall is the top shelf in the refrigerator?
Asked 4 years ago by Mark48.
- Answer I recommend you visit a store that has it in stock. They are very generously sized shelves.
  Answered 3 years ago by HAPPYFRYER
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QuestionWhat’s the purpose for the WiFi??
Asked 4 years ago by Curious.
- Answer It's to set refrigerator temperature and filter replacement reminder
  Answered 4 years ago by Vic4x4
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Questionmy kitchen door is 28 width, so for this model to go thru the kitchen door, is it possible to remove the doors on the refrigerator then put them back on after?
Asked 4 years ago by Harry.
- Answer Hello Harry, the product dimensions without hinges and door are 35 7/8" W x 68 5/8" H x 28 15/16" D. We thank you for choosing Samsung. ^Lena
  Answered 4 years ago by Samsung
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QuestionIs one side a freezer or are both sides refrigerator
Asked 4 years ago by Bun.
- Answer Thanks so much for asking, Bun! As you are facing this model, the door on your right will be the refrigerator section, and the left side is the freezer section. ^Jecca
  Answered 4 years ago by Samsung
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QuestionWhat are the dimensions
Asked 4 years ago by Jerry.
- Answer I'm happy to help with this, Jerry! I have the full dimensions for this model listed as: 35 7/8" W x 70 1/16" H x 33 1/2" D. ^Jecca
  Answered 4 years ago by Samsung
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QuestionCan you open the inside drawers all the way when the door is open to a 90 degree angle? I am designing my kitchen and, on the fridge side, there is about 6" of clearance between a wall and the refrigerator. Will this be an issue?
Asked 4 years ago by amr1150.
- Answer Replying to Samsung's answer, I've already looked at the manual on page 17. The dimension of the fully open door is 18", but it does not say anything about whether or not the doors must be fully opened to open the internal drawers all the way. Anybody else have experience with this?
  Answered 4 years ago by amr1150
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QuestionJust got this today. How long before it starts to make ice?
Asked 4 years ago by Daniel.
- Answer Thanks so much for asking, Daniel! Generally we recommend allowing 24-48 hours for ice production to begin after installation. However, if you are still not getting any ice after 48 hours, this link (https://bit.ly/38wAxbj) can walk you through what steps to take next. ^Jecca
  Answered 4 years ago by Samsung
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QuestionJust had my fridge installed. I noticed frost right away in the freezer coming from the ice tray. I cleaned the frost to find out the source. Sure enough its the ice tray. Any idea how I can fix this? It seems to leak when the ice tray fills up with water
Asked 4 years ago by Evelyn.
- Answer Hi Evelyn! We're so sorry to hear you're experiencing this with your brand new refrigerator. We would be more than happy to discuss resolution options with you. You'll need to reference ticket number 1143637395, and contact us directly. You can reach us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
  Answered 4 years ago by Samsung
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QuestionWhat is the width of the inside of refrigerator, and inside of the freezer?
Asked 4 years ago by Coleen.
- Answer Fridge ~18in Freezer ~12.5
  Answered 3 years ago by EveM
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QuestionWhy difficult to get a Samsung service call? My Sam. frige is not a yr old. Door handle fell off. Several phone calls to get on list for service. Sam. kept cancelling, promising to come. Freezer stopped working. May get service in 4 days! Food gone bad.
Asked 4 years ago by Elizabeth.
- Answer We're so sorry to hear about this Elizabeth! I can only imagine how frustrating that would be. I do have this link (https://bit.ly/3i8OSQH) that I believe will be useful to you. It discusses what to do if the door handles are loose or need to be reattached. We would also like to thank you for your patience with the service you are waiting on. We would be more than happy to look at your case and see what we can do to help expedite the process. If you'd like, you can reference ticket number 1143555251, and contact us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
  Answered 4 years ago by Samsung
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QuestionA comment asked if both sides can be used as a refrigerator, Samsung answered saying NO, an answer below says yes. I called Best Buy and they said both sides can be used as a refrigerator. So can someone who has bought this item previously answer?
Asked 4 years ago by Santa.
- Answer Hi there! I'm happy to help sort out the confusion on this. I have this link (https://bit.ly/3hP7cx2) to the user manual for this model. As you can see on pages 31 and 32, it only has the option to change the refrigerator temperatures to between 34 °F (1 °C) and 44 °F (7 °C), and the freezer temperatures to between 5 °F (-15 °C) and -8 °F (-23 °C). For comparison, I'm also including this link (https://bit.ly/3jVuQdQ) to the user manual for model RT21M6213SG/AA, one of our FlexZone models. You can see on pages 29 and 31 that this alternate model has a "Freezer Convert" option which allows you to switch the freezer compartment to refrigerator temperatures. ^Jecca
  Answered 4 years ago by Samsung
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Showing 81-100 of 122 questions

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Questions & Answers

Samsung - 28 cu. ft. Side-by-Side Smart Refrigerator with Large Capacity - Stainless Steel

Q: QuestionHi, The width of my space is only 36 1/4", only 3/8" wider than the fridge. Is this enough?

Q: QuestionWhat is measurement of fridge width is2’8” and height is 71” tall will it fit in my space?

Q: QuestionIs there a garage kit for this fridge?

Q: QuestionDoes this refrigerator have a water dispenser?

Q: Questiondoes the door come off when installing, the reason i ask is to get into my kitchen the widest space is 29 inches to get it. everywhere else is fine so if the doors come off does it measure 29" inches.

Q: QuestionIs this frig have freezer?

Q: QuestionIs this ALL refrigerator and no freezer? That's what I'm looking for, freezerless refrigerator.

Q: QuestionHi, Is the water filter included when you purchase the new fridge? How long does the water filter last? When does the filter need to be replaced? How has the warranty service held up? Good reviews, bad reviews?

Q: QuestionI understand 1 door is freezer items Other door is fridge items the section across the back all fridge items ?

Q: QuestionHow tall is the top shelf in the refrigerator?

Q: QuestionWhat’s the purpose for the WiFi??

Q: Questionmy kitchen door is 28 width, so for this model to go thru the kitchen door, is it possible to remove the doors on the refrigerator then put them back on after?

Q: QuestionIs one side a freezer or are both sides refrigerator

Q: QuestionWhat are the dimensions

Q: QuestionCan you open the inside drawers all the way when the door is open to a 90 degree angle? I am designing my kitchen and, on the fridge side, there is about 6" of clearance between a wall and the refrigerator. Will this be an issue?

Q: QuestionJust got this today. How long before it starts to make ice?

Q: QuestionJust had my fridge installed. I noticed frost right away in the freezer coming from the ice tray. I cleaned the frost to find out the source. Sure enough its the ice tray. Any idea how I can fix this? It seems to leak when the ice tray fills up with water

Q: QuestionWhat is the width of the inside of refrigerator, and inside of the freezer?

Q: QuestionWhy difficult to get a Samsung service call? My Sam. frige is not a yr old. Door handle fell off. Several phone calls to get on list for service. Sam. kept cancelling, promising to come. Freezer stopped working. May get service in 4 days! Food gone bad.

Q: QuestionA comment asked if both sides can be used as a refrigerator, Samsung answered saying NO, an answer below says yes. I called Best Buy and they said both sides can be used as a refrigerator. So can someone who has bought this item previously answer?

Top Rated

QuestionHi, The width of my space is only 36 1/4", only 3/8" wider than the fridge. Is this enough?

QuestionWhat is measurement of fridge width is2’8” and height is 71” tall will it fit in my space?

QuestionIs there a garage kit for this fridge?

QuestionDoes this refrigerator have a water dispenser?

Questiondoes the door come off when installing, the reason i ask is to get into my kitchen the widest space is 29 inches to get it. everywhere else is fine so if the doors come off does it measure 29" inches.

QuestionIs this frig have freezer?

QuestionIs this ALL refrigerator and no freezer? That's what I'm looking for, freezerless refrigerator.

QuestionHi, Is the water filter included when you purchase the new fridge? How long does the water filter last? When does the filter need to be replaced? How has the warranty service held up? Good reviews, bad reviews?

QuestionI understand 1 door is freezer items Other door is fridge items the section across the back all fridge items ?

QuestionHow tall is the top shelf in the refrigerator?

QuestionWhat’s the purpose for the WiFi??

Questionmy kitchen door is 28 width, so for this model to go thru the kitchen door, is it possible to remove the doors on the refrigerator then put them back on after?

QuestionIs one side a freezer or are both sides refrigerator

QuestionWhat are the dimensions

QuestionCan you open the inside drawers all the way when the door is open to a 90 degree angle? I am designing my kitchen and, on the fridge side, there is about 6" of clearance between a wall and the refrigerator. Will this be an issue?

QuestionJust got this today. How long before it starts to make ice?

QuestionJust had my fridge installed. I noticed frost right away in the freezer coming from the ice tray. I cleaned the frost to find out the source. Sure enough its the ice tray. Any idea how I can fix this? It seems to leak when the ice tray fills up with water

QuestionWhat is the width of the inside of refrigerator, and inside of the freezer?

QuestionWhy difficult to get a Samsung service call? My Sam. frige is not a yr old. Door handle fell off. Several phone calls to get on list for service. Sam. kept cancelling, promising to come. Freezer stopped working. May get service in 4 days! Food gone bad.

QuestionA comment asked if both sides can be used as a refrigerator, Samsung answered saying NO, an answer below says yes. I called Best Buy and they said both sides can be used as a refrigerator. So can someone who has bought this item previously answer?