“I purchased this sound bar as an open box item. After i hooked it up I noticed it was in "shop mode 4" I looked up the instruction on how to turn it off and reset the device using the volume buttons. however none of those things worked.”
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Hi ShopMode, we understand your concerns with the Soundbar. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
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