Questions & Answers

Q: QuestionCan I use TFal pots and pans on my Samsung electric range?

Asked 2 years ago by Nina.

• A:Answer My notch on right side won't turn on

  Answered 2 years ago by Anonymous

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Q: Questionhow to: use air fryer and recipes printed version

Asked 2 years ago by Anonymous.

• A:Answer Hi there, This range does not have an air fry feature. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionCan you install an electric range in place of a gas range? Outlet is already present, but haven't checked to see if it works.

Asked 2 years ago by Nauticals.

• A:Answer Yes, but you’ll need to make sure you have the proper cord and voltage for the added workload on your electrical panel. We had a pro install.

  Answered 2 years ago by AlaneLVerified Purchase

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Q: QuestionI need to purchase a new glass cooktop for this model. Anyone know what the part number would be? Thanks

Asked 2 years ago by Jimmy.

Q: QuestionWhat are the INSIDE dimensions of the bottom storage drawer? (HxWxD) Thanks!

Asked 3 years ago by Jillian.

Q: QuestionWhy does the oven need wifi?

Asked 3 years ago by Alejandro.

• A:Answer There are pre-set options you can do with your phone while outside or before you arrive home; preheat, clean, turn oven off/on…see manual for all available options.

  Answered 2 years ago by AlaneL

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Q: QuestionThis is probably a long shot - Is there any way to change the little tunes this range plays when pre-heating is complete and when the timer goes off? I wish it just beeped a couple times like our former Samsung range did. Thanks!

Asked 3 years ago by Karen.

• A:Answer Good Day, Thank you for inquiring; let's have this checked, Karen! Upon verifying, there is no indication that the tones (sounds) of the range can be changed.  Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionI would like to know the power rating on each range top element.

Asked 3 years ago by 4406.

Q: QuestionWhat are the measurements of the control panel, especially the depth? The one we have now has a control panel interfering with the pots on the cooktop.

Asked 3 years ago by Bobbyw.

• A:Answer Good day, Bobbyw. The measurements of the control panel are 29.75" wide, 6.5" high, and 3.5' deep. Have a wonderful day! —Vannesa

  Answered 3 years ago by Samsung

  
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Q: QuestionThere are no coils in the bottom of the oven. Does it only heat from above?

Asked 3 years ago by RonaldC.

• A:Answer Actually it heats from the bottom and top. The heating element on the bottom is concealed under the metal plate. The heating element for the broiler is concealed under a metal plate in the top of the oven.

  Answered 3 years ago by KarenVerified Purchase

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Q: Question1) How long does the Steam Cleaning cycle take? 2) It says to use detergent for the most stubborn stains...Dawn is OK?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean - White

• A:Answer I used flat stove cleaner, I just dawn every now and then

  Answered 3 years ago by MagalyP

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Q: QuestionDoes the storage drawer come with a pan?

Asked 3 years ago by Scooter.

• A:Answer Not received if it does

  Answered 3 years ago by NormanGVerified Purchase

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Q: QuestionI lived in Condos building how I know of voltage 240 or 120.

Asked 3 years ago by Mike.

• A:Answer Downloadable Specs for Samsung NE63A6111SS/AA say "Power Source 240V/208V/60 Hz/40A." Hope this is helpful.

  Answered 3 years ago by NormanGVerified Purchase

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Q: QuestionIs it a convection oven or does it have a element? I don't see the element that is usually on the bottom of the oven. If it has a element, can that be purchased separately? If so from where?

Asked 3 years ago by Anonymous.

• A:Answer Convection

  Answered 3 years ago by Terrible

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Q: QuestionWhat is the height of the stovetop?

Asked 3 years ago by PhillipC.

Q: QuestionWhat is the wattage on the broil and the bake elements seperatly please? Thanks.

Asked 3 years ago by Ray.

• A:Answer 220

  Answered 3 years ago by TerribleVerified Purchase

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Q: QuestionWhat are the bake and broil wattages?

Asked 3 years ago by CC42.

• A:Answer Great question, CC42. Below are the wattages for each element: 1. Bake (2400W). 2. Broil (3400W). Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionMy wife just bought a Samsung smartthink electric range. what is the minimum amperage

Asked 3 years ago by paulwood.

• A:Answer Hi Paul. Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean - Stainless steel on what is the amperage. Regarding your concern, the amperage would be 40A. I suggest you check this link for further assistance. https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/electric-ranges/ne63a6111ss-aa/NE63A6111SS_V3.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144686357 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: Questionhow fast is the preheat time for the oven to reach 350 degrees?

Asked 4 years ago by jimbo.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean - White

• A:Answer 5 minutes

  Answered 3 years ago by ELGATOPOWERVerified Purchase

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