A:AnswerHi Lynn, having that visual reference helps make it easier to navigate the oven and use the broil feature for finishing dishes.
On this model, the broiler is integrated into the main oven cavity rather than in a separate compartment, keeping everything in one convenient space for easier cooking transitions. You can see its exact location by checking the oven layout diagram in your user manual.
This guide includes an overview diagram showing where key oven components, including the broiler area, are located.
Samsung Range User Manual (see page 12 – Overview Layout)
https://downloadcenter.samsung.com/content/UM/202502/20250214150538456/O_01._DG68-01341A-08_IB_FULL_NX60A6111SS_AA_EN.pdf
Glad to help shed some light on this.
Khristine
Samsung Care
A:AnswerHi Tomg,
We completely understand why that might be a bit confusing from the pictures.
Please don’t hesitate to reach out, and we can guide you step by step and make sure everything is clear. You can get back to us through the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number to help our team pull up your information when you message us.
-Diana
A:AnswerGreetings!
We are glad to answer your questions about this Samsung range model.
This Samsung gas range includes Wi-Fi to support Smart Control features such as oven and cooktop monitoring, remote oven control, and other smart functions through the SmartThings app.
Wi-Fi is not required for normal operation. The gas range will work fully as a standard range without being connected to a Wi-Fi network. Connecting to Wi-Fi only enables optional smart features.
Leo
A:AnswerGreetings!
We understand how frustrating it feels to put care into a meal and see the top brown too fast while the bottom barely warms. Let us help.
I have shared a Samsung link below that will help with your experience. The link has hyperlinks that you can use to schedule an appointment if needed.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you need more assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1152013533 to help our team pull up your information.
Leo
A:AnswerHi there,
We understand how important it is to keep your cooktop clean and well-maintained, and we’re here and fully willing to help you with the proper steps.
For guidance on cleaning your Samsung gas cooktop, please follow the instructions in the link below. You may also click on embedded links for additional support.
How to clean your Samsung gas cooktop
https://www.samsung.com/us/support/answer/ANS00049945/
Have a nice day!
^Camille
A:AnswerHi there,
We understand how you feel regarding this range oven. We are here to assist you.
Please see page 38 of the user manual for steps to take when the oven does not reach the set temperature.
https://downloadcenter.samsung.com/content/UM/202502/20250214150538456/O_01._DG68-01341A-08_IB_FULL_NX60A6111SS_AA_EN.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1150267888), and it will help our team pull up your information.
^Rodel
A:AnswerHi Michele,
We're happy to assist with the recommended locations for both the gas piping and electrical outlets.
Please refer to the user manual for this model at the link below. On page 14, you'll find a visual guide that outlines the installation requirements for the gas valve piping:
https://downloadcenter.samsung.com/content/EM/202212/20221227115216685/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf
Should you have additional questions, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150193294 to help our team pull up your information.
Leo
A:AnswerDear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
A:AnswerGreetings!
No, please note that this particular Samsung range model is not equipped with a convection oven feature. Instead, it comes with a standard conventional oven, which means it does not include a built-in fan to circulate hot air throughout the oven cavity. As a result, the heat is distributed in the traditional manner, rising naturally from the heating elements located at the top and bottom of the oven. This setup is ideal for many everyday baking and roasting tasks, but it does not offer the faster or more even cooking that convection technology can provide.
Leo
A:AnswerNo, Gigi, this range model's default gas setting is Natural Gas; however, it can be converted to LP (Liquid Propane) during installation. For your
range to utilize LP gas, the installer must replace the five surface burner orifices and two oven orifices with the provided LP orifice set and reverse the GPR adapter.
Have a great day,
-Ernest-
A:AnswerHi there,
A range helps ensure your meal is freshly cooked. Let's get the information you need to make sure your range operates smoothly.
The link below will help address the control buttons of your range. Learn more by checking the hyperlinks.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148397196) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
A:AnswerYes, Kayt, the range does come with an LP conversion kit included in the package.
Please see the specs sheet for the included "Accessories" "LP Conversion Kit"
Spec sheet
https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu-ft-smart-freestanding-gas-range-with-integrated-griddle-in-stainless-steel-nx60a6111ss-aa/#specs
Converting the range needs to be done by your qualified gas technician.
Please see page 10 of the manual on the 8th bullet for additional details.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240524144646410/01._DG68-01341A-07_IB_FULL_NX60A6111SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147747239) to help our team gather your information.
Have a great day.
^Charles
A:AnswerDear valued Bestbuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the cost of the installation and haul-away service.
Have a great day.
-Ernest-
A:AnswerGreetings!
Let us extend our help by providing the details you need for your Samsung range model.
I have shared the website of our authorized distributor for parts and accessories below. Please visit the website to check on the availability of a compatible knob for your range model.
https://samsungparts.com/pages/supports
Leo
A:Answerusually if you open the bottom drawer usually on the left side on the oven itself you will see the complete model and serial number. if you cant read it clearly like me take a phone pic. so you can enlarge.
