Questions & Answers

Name: Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Stainless Steel
Brand: Samsung
SKU: 12372314
Price: 944.45 USD
Availability: SoldOut
Rating: 4.5 (1112 reviews)

Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Stainless Steel

Model:: NE63A6311SS; |
SKU:: 12372314

User rating, 4.5 out of 5 stars with 1112 reviews.

Highly rated by customers for:

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Page Showing 21-40 of 107 questions

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QuestionDoes this have air fryer
Asked 1 month ago by Anonymous.
- Answer No
  Answered 2 weeks ago by ROREY
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QuestionDoes this range have a preheat setting
Asked 1 month ago by DianeZ.
- Answer No but when you set the temp it will notify you when it reaches the temp with a beep
  Answered 2 weeks ago by ROREY
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Questionhow do I set the oven for proofing bread dough
Asked 2 months ago by Busybee.
- Answer It has a bread proof option you just press and its ready.
  Answered 2 weeks ago by ROREY
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QuestionDo the oven racks have a roll out feature?
Asked 2 months ago by 3435.
- Answer No
  Answered 2 weeks ago by ROREY
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QuestionI does this stove have a convection oven?
Asked 5 months ago by Anonymous.
- Answer Yes
  Answered 4 months ago by JohnW
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QuestionDoes the power cord come in the box?
Asked 5 months ago by PowerCord.
- Answer Yes
  Answered 4 months ago by JohnW
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QuestionCan the handle be removed to fit through a doorway
Asked 6 months ago by Nurse4kids.
- Answer Yes
  Answered 4 months ago by JohnW
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Questionwill this range turn off automatically if the broil option is left on the the oven door closed?
Asked 6 months ago by Maddie.
- Answer Hi Maddie, Yes, the range’s oven will turn off automatically if the broil option is left on for an extended period. Have a great day. -John
  Answered 6 months ago by Samsung
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QuestionCan I get the measurements from bottom to glasstop, I need it to be flush with countertop
Asked 6 months ago by Tamara.
- Answer Hi Tamara, There are no exact measurements from bottom to glasstop; however, the total height of the range is 46 5/16 inches (adjustable). Below is the link to the spec sheet; kindly go to page 2 to learn more about refrigerator dimensions. Spec sheet. https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/pdp-spec-sheet/NE63A6311SS_V4.pdf Have a great day! -Ricardo
  Answered 6 months ago by Samsung
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QuestionIs this available in white
Asked 8 months ago by Anonymous.
- Answer Greetings! No, this Samsung range model is not available in white. It comes in two finishes: stainless steel (model NE63A6311SS) and black stainless steel (model NE63A6311SG). Leo
  Answered 8 months ago by Samsung
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QuestionHow do I set the time for the clock.?
Asked 1 year ago by Lyn.
- Answer Hi Lyn, Please see page 27 of the user manual for steps on how to set the clock. https://downloadcenter.samsung.com/content/UM/202502/20250214161028140/O_01._IB_HTML_NE5000A_NE63A6311_AA-05_EN.pdf ^Rodel
  Answered 1 year ago by Samsung
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QuestionCan you cook multiple trays of cookies at one time
Asked 1 year ago by Vlavers.
- Answer Yes I did and it cooked just fine
  Answered 1 year ago by TiffanyW
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QuestionI just purchases the stove few days ago and got installed yesterday. After I use the oven and turn it off, the oven is still hot and seems it does not turn off. I wait for an hour but it is still hot. Is something defect here? Or what can I do?
Asked 1 year ago by Suri.
- Answer CHECK TO MAKE SURE YOU TURNED OFF ALL THE TIMERS
  Answered 1 year ago by JamesD
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QuestionIs this shiny stainless, or does it come as a brushed stainless or even black stainless?
Asked 1 year ago by Suzie.
- Answer mine is a shiny stainless. I don't know if it comes in brushed or black stainless.
  Answered 1 year ago by DebraM
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Questioncan you use any pots with this stove
Asked 1 year ago by Babygirl.
- Answer Yes, from what I can tell, no special cookware is needed.
  Answered 1 year ago by AlexisY
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QuestionThe first night I used the stove top I made something with cooking oil. The splatter of oil got all over the stove top, as is normal. Now I have spots all over the glass top that wont come off. Please advise.
Asked 1 year ago by Flyjam.
- Answer Hi there, Please see each section, watch the full video, follow the steps, and click the hyperlinks for further help. Clean and care for your Samsung electric cooktop. https://www.samsung.com/us/support/answer/ANS00060833/ Have a great day. ^Aloe
  Answered 1 year ago by Samsung
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QuestionWhy is my stove constantly clicking? It clicks when oven is on and off. Randomly throughout the day the range will just click a few times. The oven light also turns on and off when not in use.
Asked 1 year ago by Concerned.
- Answer Hi there, Unusual sounds from our appliances can be concerning. Let us help you with the range. Here is a link to help you with the range noise. Please see the "Clicking or cracking" section, play the sound, follow the steps, and click the hyperlinks for further help. Samsung cooktop and range sounds and operational noises. https://www.samsung.com/us/support/troubleshooting/TSG01110180/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147572271) to help our team pull up your information. Have a great day. ^Aloe
  Answered 1 year ago by Samsung
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QuestionDoes this model comes with a griddle?
Asked 1 year ago by Aj.
- Answer No, Aj, this range model does not come with a griddle. You can check the link below to learn more about what's in the box with the range. Overview and what's included: https://www.samsung.com/us/support/troubleshooting/TSG01212842/ Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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Questioncan the glass top be re placed if broken
Asked 1 year ago by jake.
- Answer Yes, Jake, the glass cooktop of this range model can be replaced if necessary. The link below explains the range's warranty coverage. Warranty: https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA/ Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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Questionmy oven Light Comes on For no Reason How DO I Fix THIS ?
Asked 1 year ago by OvenLight.
- Answer Hi there, We would like to assist you further with your concern. Kindly let us know more about the range. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147419680) to help our team pull up your information when you message us. Have a great day, -Ernest-
  Answered 1 year ago by Samsung
  Answer this question

Showing 21-40 of 107 questions

Questions & Answers

Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Stainless Steel

Q: QuestionDoes this have air fryer

Q: QuestionDoes this range have a preheat setting

Q: Questionhow do I set the oven for proofing bread dough

Q: QuestionDo the oven racks have a roll out feature?

Q: QuestionI does this stove have a convection oven?

Q: QuestionDoes the power cord come in the box?

Q: QuestionCan the handle be removed to fit through a doorway

Q: Questionwill this range turn off automatically if the broil option is left on the the oven door closed?

Q: QuestionCan I get the measurements from bottom to glasstop, I need it to be flush with countertop

Q: QuestionIs this available in white

Q: QuestionHow do I set the time for the clock.?

Q: QuestionCan you cook multiple trays of cookies at one time

Q: QuestionI just purchases the stove few days ago and got installed yesterday. After I use the oven and turn it off, the oven is still hot and seems it does not turn off. I wait for an hour but it is still hot. Is something defect here? Or what can I do?

Q: QuestionIs this shiny stainless, or does it come as a brushed stainless or even black stainless?

Q: Questioncan you use any pots with this stove

Q: QuestionThe first night I used the stove top I made something with cooking oil. The splatter of oil got all over the stove top, as is normal. Now I have spots all over the glass top that wont come off. Please advise.

Q: QuestionWhy is my stove constantly clicking? It clicks when oven is on and off. Randomly throughout the day the range will just click a few times. The oven light also turns on and off when not in use.

Q: QuestionDoes this model comes with a griddle?

Q: Questioncan the glass top be re placed if broken

Q: Questionmy oven Light Comes on For no Reason How DO I Fix THIS ?

Most-viewed items

QuestionDoes this have air fryer

QuestionDoes this range have a preheat setting

Questionhow do I set the oven for proofing bread dough

QuestionDo the oven racks have a roll out feature?

QuestionI does this stove have a convection oven?

QuestionDoes the power cord come in the box?

QuestionCan the handle be removed to fit through a doorway

Questionwill this range turn off automatically if the broil option is left on the the oven door closed?

QuestionCan I get the measurements from bottom to glasstop, I need it to be flush with countertop

QuestionIs this available in white

QuestionHow do I set the time for the clock.?

QuestionCan you cook multiple trays of cookies at one time

QuestionI just purchases the stove few days ago and got installed yesterday. After I use the oven and turn it off, the oven is still hot and seems it does not turn off. I wait for an hour but it is still hot. Is something defect here? Or what can I do?

QuestionIs this shiny stainless, or does it come as a brushed stainless or even black stainless?

Questioncan you use any pots with this stove

QuestionThe first night I used the stove top I made something with cooking oil. The splatter of oil got all over the stove top, as is normal. Now I have spots all over the glass top that wont come off. Please advise.

QuestionWhy is my stove constantly clicking? It clicks when oven is on and off. Randomly throughout the day the range will just click a few times. The oven light also turns on and off when not in use.

QuestionDoes this model comes with a griddle?

Questioncan the glass top be re placed if broken

Questionmy oven Light Comes on For no Reason How DO I Fix THIS ?