“I have recently purchased this range hood and Samsung electric range. The range is connected to SmarttThings app. The hood works otherwise. Touching Bluetooth it lights up. Touching AutoConnectivity does not light it up.”
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Since this answer from Samsung was unhelpful I called the SmartThings support number. After a long conversation with the rep he finally checks my ranges compatibility and says it is not compatible with the hood. The range is brand new with WiFi connectivity as is the hood. One would assume that Samsung's new appliances with WiFi labels can connect, but no. Sale folks at Best Buy said they are all working together. I don't care for this function but since it is supposed to work it would be nice if it did. Very bad Samsung.
Sorry, there was a problem. Please try again later.Hi There. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the 30" Range Hood with WiFi and Bluetooth. This appliance has a feature that allows you to pair compatible Samsung cooktops and your hood via Bluetooth. After you enable this function and pair your hood and a compatible cooktop, the hood fan will automatically come on at low speed when you turn on a cooktop element. The hood fan will also shut off automatically when you turn off the cooktop elements. In addition, after the hood and compatible cooktop are paired, you can download the Smart Things app to a mobile device and then use the Smart Things app to: • Monitor and control the On/Off status of the hood. • Monitor and control the fan speed. • Monitor and control the lights. • Set the hood shut-off timer with the time-up alarm. Here is a link on how to properly connect the hood and light statuses. Cooktop and Range Hood Connectivity on page 12 https://downloadcenter.samsung.com/content/UM/202005/20200507090208448/NK30N7000UG_AA_LIB0139973A.pdf In case of repairs will be needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/NK30N7000UG/AA ONE (1) YEAR PARTS AND LABOR Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144690599 Have a great day. ^Charles
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