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Hello, Thank you for reaching out. I understand you're having an issue connecting your over with the Wi-Fi or the SmartThings app. I do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01003481/ to guide you if you cannot connect to SmartThings. You may also check this link https://www.samsung.com/us/support/answer/ANS00088902/ as it has step-by-step instructions on how to use SmartThings Cooking. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144212670. -Noraina
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