“Hello - I have had my Samsung electric cooktop nz36k7570R for about 3 years and it has worked great....until now. It will not power up at all. We have flipped the breaker and the power cords look in-tact. What is our next Troubleshooting step?”
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Hi CallMeAl, Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. our customers. I have shared a Samsung link below that will help resolve your concerns with the cooktop. https://www.samsung.com/us/support/troubleshooting/TSG01001974/ I have also shared the user manual link below. Please access the link below and turn to pages 28 - 29 for additional steps if needed. https://downloadcenter.samsung.com/content/UM/201912/20191209120855187/NZ36K7570R_DG68-00822B-06_EN-MES-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number:1144484740 Leo
Sorry, there was a problem. Please try again later.Some times happens to me when lose WiFi . and sometimes for sure has a small ship o computer inside .. and get frozen just like computer ... I turn off main power and power on and back to normal .... I don’t like this ... but happens 2 times on 6 months .. brand new ...
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