A:AnswerI'm happy to help with this, bond5216! I have this link (https://bit.ly/2XqHRme) that can walk you through how to change the water filter as well as how to reset the indicator light. ^Jecca
A:AnswerThere are actually several simple things that could cause the ice maker to stop producing temporarily. Check out this link (https://bit.ly/318JLqE) for what steps to take to get the ice maker functioning properly again. ^Jecca
A:AnswerWe have the same problem, Called Best Buy while under warranty.
Serviceman came out changed ice maker, stated it was a common problem, Samsung knew about but refused to take any action.
I am totally unsatisfied with Samsung, and wouldn’t refer anyone to purchase a fridge their. Common sense say an ice maker in the refrigerator part of unit, would tend to melt and not be cool enough to make ice, About once a month I have to defrost ice maker so it will make ice. Not happy. Any fixes???
A:AnswerHello.
Thank you for reaching out regarding your Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator on where the air vent is located. Regarding your concern, air vents are located at the back of the compartment or rear of your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144326387
^Camille