Questions & Answers

Q: QuestionWhat is the model number for the water filter in this refrigerator?

Asked 2 years ago by Shammy.

• A:Answer Let us provide the details you need, Shammy. The model number of the water filter compatible with this refrigerator is HAF-QIN/EXP. Thank you. -Angelica

  Answered 2 years ago by Samsung

  
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Q: Questionwhat is the shipping charge and warranty on this refrigerator

Asked 2 years ago by ss.

• A:Answer I didn’t pay for shipping and warranty wise I did 5 years for it it’s worth adding years just in case

  Answered 2 years ago by LorenaV

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Q: QuestionIs the finish "smudge proof" or fingerprint resistant?

Asked 2 years ago by DAIGLE.

• A:Answer Hi DAIGLE, This model has a Fingerprint Resistant Finish. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionWill this go through an entryway of 32 inches?

Asked 3 years ago by Joan.

• A:Answer It will if all doors are taken off prior to entry.

  Answered 2 years ago by user830581

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Q: QuestionWill Best Buy delivery remove the doors? And what is the size of the fridge without the doors? My front door is wide enough for the fridge, by back door isn’t, to get from the front to the kitchen, one would need to pass through a 31” opening.

Asked 3 years ago by GeneT.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer The delivery men came and checked out our doorway. They said it was 30 inches and they needed atleast a 31 inch doorway to get it through because of a motherboard on the back of the fridge. On the intial call when I talked to them before delivery he didnt seem to want to take off the doors. When they got to our house he said we would need to cut an inch into the doorway to get it through safely. He said taking off the doors would be no problem at all and we could reschedule a delivery once the kitchen door way was cut into. They offered to drop it off and we could do it ourselves if we wanted to try. The delivery man said he has 14 years experience delivering fridges and guaranteed this particular fridge would not fit through a 30 inch doorway. So im not sure if these 29 1/2 inch comments are accurate or if the delivery man didnt want to take off the doors and legs etc to get it through. They told us get a smaller fridge and we wont run into any issues. We are now heading back to Bestbuy to look at smaller fridges to hopefully avoid any delivery related issues again.

  Answered 2 years ago by Anonymous

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Q: QuestionThe box which builder has provided is 36 inches wide and 72 inches in height. So will the fridge fit?

Asked 3 years ago by Size.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Not sure, but there is an area that tells you how to measure in 3 different areas and then you are looking at different refridgerators, a small box on the left of the page says whether it will fit or not.

  Answered 3 years ago by RebeccaH

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Q: QuestionDoes this refrigerator have wheels on the bottom so it can be moved without scratching the floor?

Asked 3 years ago by Laura.

• A:Answer Yes it does. Mine slides in and out so i can clean the floor.

  Answered 3 years ago by KathrynV

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Q: QuestionDoes this fridge have auto close door

Asked 1 week ago by Hunter.

• A:Answer Hi Hunter, Great question about the door design on your Samsung refrigerator. This model does not have a motorized or electronic automatic-close feature. Instead, it uses recessed handles that are designed to gently pull the doors shut when they’re left slightly open, helping ensure a proper seal during everyday use. We appreciate hearing from you, and Samsung truly values your business. Geraldine Samsung Care

  Answered 5 days ago by Samsung

  
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Q: QuestionWhat are the door sizes

Asked 3 weeks ago by Victor.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Hi Victor, Sharing questions like this highlights how clear cabinet dimensions and door sizing help shape expectations when planning space and everyday use of home appliances. This model is designed with proportions that support smooth door movement and effective airflow when planned into a space thoughtfully. With an overall width of 35.75 inches and a height of 70 inches, allowing the recommended additional clearances, 3 inches for comfortable door opening and 2 inches above for ventilation, helps optimize everyday access and long‑term performance. Spec sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF30BB6600_V8.pdf Thank you for your question. Meneleo Samsung Care

  Answered 2 weeks ago by Samsung

  
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Q: QuestionWhat size, type of water filter do I need to purchase for my Samsung fridge? Can I pick one up at Best Buy?

Asked 3 weeks ago by Donnah.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Hi Fridge, Glad you asked about the correct water filter for your Samsung refrigerator and where you can grab one. For this model the compatible water filter type is HAF-QIN/EXP (part number DA97 17376B). This is a genuine Samsung twist-in water filter designed for Bespoke and select French Door refrigerators, and it should be replaced about every six months to maintain water quality and proper flow. You can explore the full guide here: https://www.samsung.com/us/support/answer/ANS10005090/ This filter is commonly available through Samsung and authorized retailers, and many customers can purchase it directly from Best Buy, either online or in store. We appreciate hearing from you and truly value your business. Christian Samsung Care

  Answered 3 weeks ago by Samsung

  
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Q: QuestionWhy can’t I leave a review on this product. I bought it in the last.

Asked 1 month ago by Anonymous.

• A:Answer Thank you for reaching out and sharing your question about leaving a review. We understand how important it is for your experience to be heard. To post a review on Best Buy’s website, you’ll need to be logged in. Since review posting is managed directly by Best Buy, their team will be the best point of contact if you continue to have trouble after logging in. You may reach them using the contact information below. Best Buy Contact Information: Phone: 888-BEST BUY (888-237-8289) Website: www.bestbuy.com If you ever need to reach out to Samsung, please include this reference number (1152347146). We value your business. Geraldine Samsung Care

  Answered 1 month ago by Samsung

  
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Q: QuestionWhere can I buy the water filter HAF-QIN

Asked 2 months ago by Anonymous.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Greetings! Let us get you the details you need to purchase the compatible water filter for this Samsung refrigerator model. I have shared the Samsung link below for the Samsung Water Filter model HAF-QIN. Please visit the link to make your purchase. https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/ Leo

  Answered 2 months ago by Samsung

  
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Q: Questioni bought this refrigerator in california and I brought it to Mexico, can I still install the water line to the refrigerator ? Can the tap water in Mexico damage or ruined the filter? Since the tap water in california and Mexico can be different

Asked 3 months ago by Angie.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Hi Angie, Yes, you can still install the water line to the refrigerator, and this will not damage the water filter. Please note that the water filter removes unwanted particles from your water. However, it does not sterilize or destroy microorganisms. You may need to purchase a water purifying system to do that. Have a great day! Nicole

  Answered 3 months ago by Samsung

  
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Q: QuestionHow we can switch off the light for Shabbat ?

Asked 3 months ago by Anonymous.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Hi there, When the refrigerator is in the Sabbath mode, internal lights do not function. Have a great day! Nicole

  Answered 3 months ago by Samsung

  
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Q: QuestionFreezer size?

Asked 4 months ago by Robert.

• A:Answer Hello Robert, The capacity of the freezer is 9 cubic feet. Thank you! ^Joshua

  Answered 4 months ago by Samsung

  
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Q: QuestionHello, are you able to mix the door panels with one being stainless and one being glass? I want to be able to have one side that magnets to go on and the glass side to be used as a sort of dry erase board. Thanks!

Asked 4 months ago by Amanda.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Hi Amanda, Yes, you can customize the panels to fit your needs. Please follow the instructions in the guide below to learn how BESPOKE refrigerator panels can be changed and configured. Be sure to click on the embedded links within the article for additional support. Change your Samsung BESPOKE refrigerator panels https://www.samsung.com/us/support/answer/ANS00088645/ Thank you. ^Joshua

  Answered 4 months ago by Samsung

  
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Q: QuestionMy freezer is suddenly not freezing things are slowly thawing

Asked 4 months ago by Thawing.

• A:Answer Hello there, Thank you for reaching out regarding your freezer not freezing. Allow us to help. Here is a guide to help your troubleshoot if the freezer is not freezing. Please click on the embedded word and watch the included video. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151551516) to help our team pull up your information. Have a great day. ^Camille

  Answered 4 months ago by Samsung

  
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Q: QuestionDoes this model use zero clearance hinges

Asked 6 months ago by Sapo.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Hi Sapo, No, this Samsung refrigerator model does require clearance for the doors to open properly. Each French door will need 2 1/8 inches of space to open to 90°, especially if it's next to a wall or other obstacle. Leo

  Answered 6 months ago by Samsung

  
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Q: QuestionHi ca I put the temperature of my fridge

Asked 7 months ago by Alber.

This question was asked about the related product: Samsung - 36 in. Wide BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Hi Alber, Thank you for contacting us. Let us help with your refrigerator. Kindly check the link below to help you operate the temperature of the refrigerator. Please turn to page 36 (Setting the desired temperature or function) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202504/20250411101254782/FDR_RF8000B_DA68-04402K_EN_MES_CFR_250403.pdf Have a great day! -Kimberly

  Answered 7 months ago by Samsung

  
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