“I had started load went back to put dryer an washer had error can't remember what it said washer had quit an when I finally got door to unlock it had not drained all the way I pulled clothes out they are very wet an drum has water in it what should I do”
Answer This Question
1-2 of 2 Answers
Hi CINDY, Thank you for reaching out and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have shared a link below to resolve the concern of your washer. https://www.samsung.com/us/support/troubleshooting/TSG01001013/ I have also included the user manual link below. Please click on the link and turn to page 33 for additional steps. https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144314737 Leo
Sorry, there was a problem. Please try again later.If you read the manual, it suggests maybe the water filter needs to be cleaned. My unit was almost new, but I checked that anyway, and it was fine. There is a trouble shooting guide with the directions. Look that over for how to check the little filter. It comes right out, only takes a minute. Make sure water is shut off to unit before yo check.
Sorry, there was a problem. Please try again later.