A:AnswerThis one is the newer replacement model and we love it so far! The old one shook and was always going unbalanced, even after we had the retrofit done.
A:AnswerHi Robin! Let me help here. By following the steps on this link: https://bit.ly/2Cpm7MJ you can fix this particular action on your washer machine. If you need further assistance, get in contact with us via:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
A:AnswerIt’s different from a regular washing machine. Takes a long time to actually was your clothing. Must do an extra rinse because of no agitation. Getting used to it and all will be good once I have it out of my head that you need agitation.
A:AnswerSamsung just opened up a new plant in Newberry, SC. All washing machines used to be made in Japan. But that is now shifting to the new plant in South Carolina.
A:AnswerHi,
Call BestBuy for support. We had problems with ours, with first water in the bottom, and then water on the floor. They replaced the machine although ours happened right after we first got it.
