“We just used the washer for the first time but during the spinning cycle the washer moves a lot it isn’t stable on the floor and makes a lot of noise. My husband checked the level and it’s fine. What can be the poblem of it moving??”

This question is for: Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Steam and Self Clean+ - Champagne

Asked by Juanis16 5 years ago

1-5 of 5 Answers

Unbalanced load. Stop the unit and reposition the clothes.
Answered by Jaxhome 5 years ago
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The same thing happened to me the first time I tried running the washer. It ended up just needing to be calibrated before the first cycle. No issues since! The link below has the instructions to run calibration mode. https://www.samsung.com/au/support/home-appliances/how-to-run-the-calibration-mode-on-my-washing-machine/
Answered by CassieB 4 years ago
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There are several possibilities. If the unit is on a pedestal, check the connections to the base; the laundry load may be imbalanced; or on rare occasion, there is a defect in the unit. There a number of DIY self help videos on YouTube. You can always call the Samsung 800 number, they have techs available to answer questions.
Answered by Jaxhome 5 years ago
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Hello I’m having the same issue. To piggy back on someone’s answer, An unbalanced load has nothing to do with the moving shaking and very disturbing noise. I need an answer as well
Answered by Shaye 5 years ago
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I am including a helpful troubleshooting link to support your concerns on the washing machine shaking (https://bit.ly/37MLTss). We thank you for being a Samsung customer! ^Lena
Answered by Samsung 5 years ago
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