“I just got mine installed and when it’s going through the spin cycle it shakes violently. They also installed a pedestal. Is it normal for it to shake this much? I’m trying to understand if it was installed properly”
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It turns out that the installers didn’t run the calibration. Once machine was calibrated this stopped.
Sorry, there was a problem. Please try again later.Greetings! We empathize with you on your experience with the Samsung washing machine model. Let us help you with it. I have shared a Samsung link below to help with the experience of excessive vibration/shaking. The link has four major steps, each step will have sub-steps to walk you through. The link also has an embedded video which we encourage you to watch in full. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146710219 to help our team pull up your information. Leo
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