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Hi SJ20416, We apologize that your experience with the washer was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number (1144885488) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille
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