Questions & Answers

Q: QuestionWhat accessories come with this? I'm trying to figure out what hoses, etc. to buy.

Asked 5 years ago by busybee.

• A:Answer I am including a link to the user manual on page 19 to support your concerns on what is included with the washing machine (https://bit.ly/352IkeR). Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this unit designed for use in a 2nd floor laundry room?

Asked 5 years ago by Jafer.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

• A:Answer Yes, as long as the room has a level surface without carpeting or slippery flooring. If the washing machine can slide when weight shifts inside, it will cause unbalanced load errors. We thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the gas dryer only natural gas or can it be converted to lp with a conversion kit? Thx

Asked 5 years ago by Byh20.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

• A:Answer The gas dryer can be converted using the compatible LP conversion kit. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe washer jumps up and down on rinse cycle why

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

• A:Answer I can help with this! This link (https://bit.ly/3dEkTLE) can help you determine the cause of your washer shaking. ^Jecca

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes Best Buy give a military discount

Asked 5 years ago by Tomlll.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

Q: QuestionWhat is the safe way to clean the outside of the washer?

Asked 5 years ago by Anonymous.

• A:Answer Here is a helpful link to support your concerns on cleaning the washing machine (https://bit.ly/2XXyjMj). Thank you for choosing Samsung for your laundry needs! ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI am looking to purchase the washer/dryer combo. What would be the room size requirements for them to be side by side in a laundry room? I want to be sure they will fit before I move forward with the purchase. Thank you!

Asked 5 years ago by awells.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

Q: Questionwhen installed, what is the distance from the wall to the front of the washer?(true depth required)

Asked 5 years ago by jeremy.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

• A:Answer With the door open, the depth is 52.6 in and we recommend roughly 5 inches of space between the back of the unit and wall. ^Lo

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHello, can i get washer and dryer in credit without ssn?

Asked 5 years ago by Nini.

• A:Answer No

  Answered 5 years ago by Rooter50Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWould this washer WF45R6300AV be compatible with a dryer DV203AES/XAC (from stacking/kit point of view?) if not any recommended model? need to replace my WF203ANS/XAC

Asked 5 years ago by Jean.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

Q: QuestionDoes a king size comforter fit in that washer?

Asked 5 years ago by Wanda.

• A:Answer yes

  Answered 5 years ago by Rooter50Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDid anyone receive an owner’s manual at the time of purchase or any time there after? I’m being told “there isn’t” one, and I was just wanting to follow up on that.

Asked 5 years ago by Monica.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

• A:Answer Hey there, Monica. I understand that would be frustrating and am happy to say that we can help. Here is a link containing the entire manual (http://bit.ly/38iszjI) that can be downloaded. ^Lo

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen stacked, are the controls for the dryer easy to reach? I am 5’1” tall and I don’t want to have to use a step stool just to control the dryer. Thanks!

Asked 5 years ago by Annabelle.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

• A:Answer When planning to stack , you have to purchase stacking hardware(not included) The controls are in front which is convenient and accessible but for being 5'1 ( my wife is the same) it would likely be a challenge taking things in and out from the top with out having to use a step So far very satisfied with the combo, planning to put it in a pedestal for storage,hope this helps

  Answered 5 years ago by GrosVerified Purchase

  Helpful (1)Unhelpful (1)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this washer have a hand wash setting?

Asked 5 years ago by S1456.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

Q: QuestionHow to make the sound be mute! Driving me crazy.

Asked 5 years ago by Ocd.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

• A:Answer Hello! Press the alarm button to turn the alarm sound on or off. When the alarm is off, the cycle completion melody and the power-off beep will not sound. However, button and alert sounds will remain on. ^Lena

  Answered 5 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHas the spider arm on the back of the drum issue been fixed? My spider recently broke because of corrosion.

Asked 5 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

Q: QuestionCan the Samsung DV331AGR/XAA dryer be stacked on top of this washer?

Asked 5 years ago by Shane111.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

• A:Answer As a owner of both, the dryer and washer, I would not recommend stacking these products, as sturdy as they look, the outside is thin sheet metal. But, I have seen the Dryer stacked on the Washer many times at shops and friends places. If you must stack, I'd put a wood piece between the 2 appliances for better distribution of weight. Just my 2 cents, fro man engineer's mind !

  Answered 5 years ago by MohitSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionis there an inside drum light

Asked 5 years ago by Dee.

• A:Answer no

  Answered 5 years ago by Rooter50Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwill best buy haul out my old samsung washer dryer set?

Asked 5 years ago by Bax4905.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black Stainless Steel

• A:Answer Yes, for a small fee.

  Answered 5 years ago by Rosalita

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)