Questions & Answers

Q: QuestionWasher over 3 years exactly, but for almost a moth ago ,every time spin, it kills my hearing it's so loud that I thought it was just my hearing but no ,it's not me my kids also said it's very loud,I what is wrong with it, warranty is expi

Asked 1 year ago by Lizzy.

• A:Answer I have the same issue, mine was purchased 7/2021 and I just spoke to an appliance expert which said the barrings are going iut. Very expensive to repair should just replace the whole unit. Samsung is horrible for washers

  Answered 1 year ago by Anonymous

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Q: QuestionWill you haul away my old washer?

Asked 1 year ago by Anonymous.

• A:Answer Dear Valued BestBuy Client, We are here to assist you anytime. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about their haul-away services. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionHow tall is the washer/dryer when stacked, including the stacking kit?

Asked 1 year ago by BMase.

• A:Answer Hi BMase, The total height of our stacked washer and dryer is 78 1/2 inches. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147566235) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionI don't have neither use hot wáter, how I can use the washer with cold water only?

Asked 1 year ago by Anonymous.

• A:Answer Hello there, Yes, if you do not want to use the hot water supply hose, attach the water intake cap to the hot water supply intake. When you do a wash, press Temp to select Cold. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147566097) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionHi, we need to replace our Kenmore Elite washer. Is this compatible / stackable with the Kenmore Elite dryer? Thanks.

Asked 1 year ago by Matt.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Matt, No, our Samsung washing machine is designed to stack with its matching Samsung dryer. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionHow do I stop the washing machine from shaking too hard

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Make sure it is level. Use a level across top to adjust

  Answered 1 year ago by DougsDryer

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Q: QuestionWhat is the maximum load weight?

Asked 2 years ago by Anonymous.

• A:Answer Greetings, This washer can hold up to 13.5 pounds of load weight, or 6.12 kg. You can also check the link below for the best laundry load size for this washer. https://www.samsung.com/us/support/answer/ANS00080262/ Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionWill my existing Samsung washer base (WE357AOP/XAA) work on the new Samsung washer Model:WF45T6000AV/A5 ?

Asked 2 years ago by WasherBase.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings! No, the Samsung pedestal compatible with the Samsung washing machine model WF45T6000AV is WE402NV/A3. Leo

  Answered 2 years ago by Samsung

  
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Q: Questionwill this washerr stack with my current 2016 samsung dryer?

Asked 2 years ago by jon.

• A:Answer Hi Jon, No, there is a dryer that is compatible with this washer. Here is a link to our product page to check the compatible dryer for this washer, kindly go to related product. Related product. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu--ft--electric-dryer-with-sensor-dry-in-white-dve45t6000w-a3/#related Thank you and have a great day! -Ricardo

  Answered 2 years ago by Samsung

  
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Q: Questioncan a washing machine with a door on left side be charged for a machine the opens n the right?

Asked 2 years ago by kabong.

• A:Answer I had the older washer same model line and i did switch the doors on both my washer and dryer since the set up is backwards in my laundry room water hook up is on the right and the exhaust is on the left. But this washer I've yet to find out

  Answered 2 years ago by nospVerified Purchase

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Q: Questiondoes samsung make a front loader with right hand door hinge

Asked 2 years ago by zebbie.

• A:Answer Hi Zebbie, Yes, there is another model of front load washer that can have the door hinge on the right side, since the other model has a has a reversible door. Here is a link to one of the washers that can have a reversible door. Product page. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu--ft--electric-dryer-with-sensor-dry-in-white-dve45t6000w-a3/#support Thank you and have a great day! -Ricardo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the exact name of the App for an iPhone in the US?

Asked 2 years ago by HappyScottsdaleBuyer.

• A:Answer Greetings, The name of the app itself is SmartThings; it can be used on iOS and Android. Thank you and have a great day! -Ricardo

  Answered 2 years ago by Samsung

  
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Q: QuestionThe washer has started leaving lots of water in the clothes. What's up with this? What do I do?

Asked 2 years ago by Thompson1956.

• A:Answer I suggest clean the filter. When mine does this I usually find a coin or debris in the filter.

  Answered 1 year ago by Storage

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Q: QuestionDoes washer come with hose and all parts or do I need to buy anything separately?

Asked 2 years ago by Jen.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Jen, Other than the water hoses, the washer comes complete and ready to use. PLease see page 16 of the manual for the parts included and needed for the washer. Manual https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147150421) to help our team gather your information. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionIs the Drain hose included if yes then how long is the drain hose. if not then which drain hose to buy, will the best buy installation team bring it with them.

Asked 2 years ago by Bilal.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Bilal, Yes, the drain hose is included with the washer. Please see page 12 14 under the "Unpacking your washer " on the "Caution section 2nd bullet and page 24 for the "Connect the drain hose" for the details in the manual. Manual https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147138203) to help our team gather your information. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: Questionwhat is the voltage and hertz frequency on the washer as well as the dryer

Asked 2 years ago by Pat.

• A:Answer Hi Pat Thank you for reaching out to us regarding the voltage and hertz frequency specifications for the Samsung washer and dryer with model number WF45T6000AW. Your inquiry is important to us, and we appreciate the opportunity to provide you with comprehensive information. The washer functions at a standard hertz frequency of 60 Hz, which is common in most North American households. Please see the details under the specs section of the product page link below. Specs: https://www.samsung.com/us/home-appliances/washers/front-load/4-5-cu-ft-front-load-washer-with-vibration-reduction-technology-plus-in-white-wf45t6000aw-a5/#specs The dryer component of the Samsung WF45T6000AW model also operates at 120 volts, consistent with the washer's voltage. Hertz Frequency: Similar to the washer, the dryer functions at a frequency of 60 Hz. Should you need more assistance, please feel free to get back to us with the dryer's model number via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147133482) to help our team gather your information. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionCan this be stacked with my current dryer, model number DV42H500 EW

Asked 2 years ago by JenniferB.

• A:Answer Yes, I see no problem in stacking this front load washer model number to the dryer model number DV42H500 EW one on top of the other to save space.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan I wash a 3x12 runner light weight rug thru my washer

Asked 2 years ago by Estella.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Absolutely, it will come out beautiful.

  Answered 2 years ago by JohnH

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Q: QuestionCan a GE dryer be stacked on top of this washer GE Dryer is /model GFD45ESPK0DG IS 27 INCHES WIDE AND 28 INCHES DEEP. If not can, you recommend a washer that would work. Don't want another GE as it broke after 6 years

Asked 2 years ago by Shelly.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Shelly, Our Samsung washers and dryers are designed to stack with their corresponding pairs. The matching dryers for this washer model are DVE45T6000V/A3 (electric) and DVG45T6000V/A3 (gas), which can be stacked with the SKK-8K stacking kit. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146987898) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 2 years ago by Samsung

  
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