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Hi Jenny, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.5 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet - Brushed black. You have to close the top or lid for the washer to operate. If you have forgotten items, you may press the play/pause button, wait for the lid to unlock, and then open the door. I have shared the user manual link below. Please get to the link and turn to pages 28 - 27. https://downloadcenter.samsung.com/content/UM/202101/20210129163216843/Final_WA3400T_DC68-03850E-03_EN_CFR_MES_R.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144372473 Leo
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