1-1 of 1 Answer
Hello, Sarah, Thank you for your inquiry, we appreciate this. Your inquiry is very important to gauge our products and how to improve further. We only want you to get the best experience using our Samsung products. Below are the following links that will explain the issues you are having: The washer of this Model can only connect to the Smart Care App, which can be downloaded via the Apple Store or Google Play. The app is only for monitoring and diagnosis purposes. It can not be connected to the SmartThings app for remote control. Please refer to the User Manual, page 36 regarding the Smart Care App. https://downloadcenter.samsung.com/content/UM/202101/20210129163216843/Final_WA3400T_DC68-03850E-03_EN_CFR_MES_R.pdf You may call our customer service to speak to a live representative. If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144682882 Thank you for choosing Samsung. Have a great day. Joe
Sorry, there was a problem. Please try again later.