Questions & Answers

Q: QuestionHow can I presoak my clothes longer than the 18 minutes without the machine draining automatically? I would like to leave a load soaking overnight before it continues to the wash cycle.

Asked 4 years ago by LongSoak.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet - White

• A:Answer Great question! You can use the "Start/Pause" button to pause the cycle at any time, and restart it whenever you're ready. The washer will not automatically drain until it reaches a spin and drain part of the cycle. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this product have a stainless steel drum?

Asked 5 years ago by Drum.

• A:Answer Yes

  Answered 5 years ago by gracie777Verified Purchase

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Q: QuestionWill the door hold itself open if not completely opened? I ask because there’s an overhead cabinet at 57” and the washer with the door open is 59.25”

Asked 4 years ago by Door.

• A:Answer Thanks so much for asking! Because the washer door opens upward, it needs to be able to open all the way and actually lean backwards in order to remain open. We do also have many front load models with a door on the front. The front load model doors will stay open as they swing from side to side. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this washer have automatic water level sensing?

Asked 5 years ago by Neal.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet - White

• A:Answer It sure does, Neal! At the beginning of every cycle, the washer will go through a weight sensing process to determine how much water is needed. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionBest Buy's site says the Diamond Drum is "Anodized Steel." Home Depot's site says, "Stainless Steel." Is the Diamond Drum "Stainless Steel"? I don't want a drum made of "Anodized Steel." I need rust-proof "Stainless Steel." Is Best Buy's site wrong?

Asked 3 years ago by MichaelZ.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet - White

• A:Answer Hi MichaelZ, Great to hear from you about your question about this washer. This washer model has a diamond drum made of stainless steel. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this have a matching gas dryer

Asked 5 years ago by LWS.

• A:Answer It sure does, LWS! The matching gas dryer for this washer is model DVG45T3400P. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this washer connect to the SmartThings app?

Asked 3 years ago by Sarah.

• A:Answer Hello, Sarah, Thank you for your inquiry, we appreciate this. Your inquiry is very important to gauge our products and how to improve further. We only want you to get the best experience using our Samsung products. Below are the following links that will explain the issues you are having: The washer of this Model can only connect to the Smart Care App, which can be downloaded via the Apple Store or Google Play. The app is only for monitoring and diagnosis purposes. It can not be connected to the SmartThings app for remote control. Please refer to the User Manual, page 36 regarding the Smart Care App. https://downloadcenter.samsung.com/content/UM/202101/20210129163216843/Final_WA3400T_DC68-03850E-03_EN_CFR_MES_R.pdf You may call our customer service to speak to a live representative. If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144682882 Thank you for choosing Samsung. Have a great day. Joe

  Answered 3 years ago by Samsung

  
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Q: Questionhow long does a regular wash cycle take in minutes?

Asked 3 years ago by VLSS.

• A:Answer Hi VLSS. Glad that you ask how long the wash cycle takes. This washer cycle takes 66mins. (Cycle Time (AHAM 8lbs)). Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat accessories? I am ordering this washer/dryer from Samsung for my new house to be installed. I am currently out of state. Can someone tell me exactly which hoses I need to purchase for the installation of this unit? That would be extremely helpful.

Asked 3 years ago by LB.

• A:Answer Hi LB, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.5 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet - Brushed black You will need to purchase separately water supply hoses. I have shared the user manual link. Please access the link and turn to page 15 - 16. https://downloadcenter.samsung.com/content/UM/202101/20210129163216843/Final_WA3400T_DC68-03850E-03_EN_CFR_MES_R.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144534891 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is needed for a gas dryer? It looks like my space may be built for an electric dryer as I don't see a space (if there is one) for gas. Can I still use this dryer?

Asked 3 years ago by Michelle.

• A:Answer Hi Michelle. Thank you for reaching out regarding your Samsung - 4.5 Cu. Ft. High-Efficiency Top-Load Washer with Active WaterJet if this can be converted to a gas dryer. Regarding your concern, this washer can only be used for electricity and cannot be converted to gas. I suggest you check your user manual to assist you in installing. Please go to pages 16 to 17. https://downloadcenter.samsung.com/content/UM/202101/20210129163216843/Final_WA3400T_DC68-03850E-03_EN_CFR_MES_R.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144317715 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionCan you leave the top open and add clothes while it's running, like the old school ones? Or does it have to be shut and locked before it will run?

Asked 3 years ago by Jenny.

• A:Answer Hi Jenny, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 4.5 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet - Brushed black. You have to close the top or lid for the washer to operate. If you have forgotten items, you may press the play/pause button, wait for the lid to unlock, and then open the door. I have shared the user manual link below. Please get to the link and turn to pages 28 - 27. https://downloadcenter.samsung.com/content/UM/202101/20210129163216843/Final_WA3400T_DC68-03850E-03_EN_CFR_MES_R.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144372473 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWill all necessary items needed to hook washer and dryer up be included? Is this all included in price?

Asked 3 years ago by Batwoman1995.

• A:Answer Hi Batwoman1995, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 4.5 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet - Platinum. Parts that are supplied are the following: a. Hose guide b. User manual c. Plastic zip hose tie d. Water intake cap Parts not supplied: a. Water supply hoses I have included the user manual link below. Please click on the link and turn to pages 14 -15 for the complete overview of the washer. Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144298049 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this have a circle knockout on the right side (when looking at the front) for a side vent installation?

Asked 3 years ago by BobTheBuilder.

Q: QuestionCan you wash blankets in this?

Asked 3 years ago by SunnerRock.

• A:Answer Hello SunnerRock, Thank you for reaching out. I understand you want to know if you can wash blankets using your top load washer. We would like to help you with this. As per checking, yes you can wash your blankets using your washer. Whether you have a favorite fleece blanket, a down comforter, or a new faux fur coat, it’s important to know how to wash and care for your winter fabrics. Please check on this link https://www.samsung.com/us/support/answer/ANS00089542/ for more information. I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00030150/ for some tips on how to clean your Samsung washing machine. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144156135. - Noraina

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do I get this to keep its settings when it turns off? I set it on a load setting I want but after it hasnt been used and automatically turns itself off I have to go through and re set all the settings to the load I want.

Asked 4 years ago by Andy.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet - White

• A:Answer Hi there, Andy! Thanks so much for asking about this. I checked the specifications for this model to be sure; it does not have a feature to save cycle settings. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan anyone and everyone explain please,........How does your Rinse Cycle Work, fill with water or spritz? How does Rinse & Spin work, fill or spritz? TY!!

Asked 4 years ago by Peter.

• A:Answer Hello Peter, We appreciate you informing us of your inquiry on how the Rinse cycle and Rinse & Spin cycle work. Let me help you with getting the information you need. The below link is the user manual for your model. See pages 32-33 for the cycles and their description. https://downloadcenter.samsung.com/content/UM/202207/20220715140917510/WA3400T_DC68-03850E-04_EN_CFR_MES_R.pdf Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number (1144966930) to help our team pull up your information. Thank you! -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionCan I order today at Cyber Monday prices, and take delivery when it becomes available in late December or January?

Asked 4 years ago by Lisa.

• A:Answer Dear Valued BestBuy Client, To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionCan you change center piece of washer active wavy washer

Asked 4 years ago by Chynalena.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet - White

Q: QuestionCan you use laundry detergent pods in the detergent tray?

Asked 4 years ago by Kk.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet - White

• A:Answer Yes, work's fine. Use them all the time.

  Answered 4 years ago by VitoVerified Purchase

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