“I just received this washer and find that the clothes have dry spots after a wash. Any reason for this and what would be the recommendations?”
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Hello Rick, This is not the experience we want you to have when using your washer. Let us help you. Dry spots can occur if the washer is overloaded or if the item being washed is too large and bulky (such as an overstuffed comforter) to tumble properly. For such items, you may need to remove them, rearrange them, and then run another wash cycle. We shared a link below for steps to take to help with your washer concern. Please check the embedded words and watch the video for more details. Washing machine does not fill with enough water https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150515956) when you message us so our team can retrieve your information. Thank you. -Kimberly
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