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Press the small indentation on the back of the remote and slide the indentation towards you.
Sorry, there was a problem. Please try again later.The old batteries are removed and the new ones are inserted and secured into the remote. Without more information on what trouble you're having or which step is causing difficulty, it's difficult to know how we can assist. Please reach out to a Best Buy Geek Squad Agent or Samsung customer service representative if you continue to have trouble replacing your batteries. Thanks for your support of Samsung products, and we look forward to assisting you soon. --Mr. Samsung
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