“Why are the wide fit and screen fit greyed out in the tools menu? Can't get a normal picture, figures either cut off on top and bottom or look too squatty if I use 19:9 or Zoom1 or Zoom2 from the tools menu. Thanks for your help...”
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Are you using an HD cable box? Or do you still have a cable box meant for an older, "standard" TV? I was trying to adjust my aunt's HD TV and some of the options were greyed out. I researched online and found that the non-HD cable box is likely the problem.
Sorry, there was a problem. Please try again later.Gary, Those features may only be available with certain inputs. What aspect ratio is your source sending the TV? You might try changing the option from the source to see if that fits. Sometime the video menu in the source will help send a better picture, or one that reacts better to the available adjustments. If that doesn't help and you want live help, reach out to the Best Buy Geek Squad or Samsung customer service center for further assistance. --Mr. S
Sorry, there was a problem. Please try again later.You might try setting the picture mode to "Natural" and then you should be able to set the picture size to "Screen Fit". At least that worked for me.
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