“Netflix won't open, have not been able to get to the login screen I "open" Netflix thru the Apps screen and "open" goes gray but never opens the Neflix application. We just bought the TV this weekend and have not been able to access the Netflix app at all, however we have used Pandora and YouTube. I have verified the internet connection. Any suggestions?”

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• Mine does that sometimes and it's because Netflix is adjusting the app for updates u might make sure your tv is up to date ..

  Answered by Robertcolwell 9 years ago

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• You can try resetting Smart Hub via the menus. There also may be newer firmware available and the TV may not detect it. The newest firmware version is currently 1224.0. You can download from Samsung or their support can help you locate it. Even with the latest firmware Netflix sometimes crashes or is non-responsive for me. Unplugging the TV to force a reset may also help.

  Answered by ZigZag 10 years ago

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• We're sorry to hear that you're having an issue starting Netflix. Please reach out to the Best Buy Geek Squad to see if they can assist. The Samsung customer service center also provides live troubleshooting to see if we can help you get up and running. Thanks for your interest in Samsung products. --Mr. S

  Answered by Samsung 10 years ago

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