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Hi there, this is a great platform for answerable questions. But, since we can't really go back and forth troubleshooting issues like this are generally handled by Samsung TV Support at: ― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Scott
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