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ERSGT - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist
Sorry, there was a problem. Please try again later.The safest way to reset any electronic device is to power it down in the normal manner, then unplug it from the wall socket. If a surge protector is in use, the on/off switch on it can be used instead of pulling the plug out of the wall to reset the device.
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