Questions & Answers

Q: QuestionWhat is Art Mode on this TV?

• A:Answer Art Mode transforms the TV into a piece of art when not in use, displaying curated works from the Art Store, a free rotating selection, or your own uploaded artwork and photos.

Q: QuestionWhat is the display type of this TV?

• A:Answer The display type of this TV is QLED.

Q: QuestionHow does the motion sensor work on this TV?

• A:Answer The motion and brightness sensor detects when someone enters the room, turning the display on, and off when they leave to conserve energy. It also adjusts brightness and color temperature based on ambient light.

Q: QuestionHow does this TV handle fast-paced content like video games or sports?

• A:Answer Motion Xcelerator Turbo+ ensures exceptional motion clarity with minimal lag or blur, providing crisp visuals and smooth performance even at high speeds.

Q: QuestionDoes this TV include a wall mount?

• A:Answer Yes, a Slim Fit Wall Mount is included with the TV.

Q: QuestionWhat is Samsung Vision AI and what does it do?

• A:Answer Samsung Vision AI enhances picture and sound quality, upscaling content to stunning resolution with optimized audio. It also allows for real-time subtitle translations and control via hand motions with a Galaxy Watch.

Q: QuestionDoes this model have a Picture in Picture feature?

Asked 1 week ago by Hannah.

• A:Answer Hi Hannah, Yes, the Frame TV offers Multi-View (Picture-in-Picture). ~Samsung Advisor

  Answered 1 week ago by Samsung

  
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Q: Questionhow far apart are the slim mount brackets for the 43" frame tv

Asked 18 hours ago by BRK.

Q: QuestionDo you need the One Connect on the 43” for the TV to work? I bought for the wall in my bathroom and there is no where to put that box.

Asked 2 months ago by Alisa.

• A:Answer You need the OneConnect. The TV is an empty shell, the guts of it are in the OneConnect box.

  Answered 1 month ago by WalthamVerified Purchase

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Q: QuestionI have a slightly earlier model that is 4 years old and has a hardware failure with lines across screen. Does this newer model use the same wall mount or am I going to have to replace that as well?

Asked 2 months ago by RichardNJ.

• A:Answer RichardNJ - Please allow us the opportunity to better assist by contacting Samsung Support at 1-800-SAMSUNG. We’re available daily from 8AM to 12AM EST, or you can chat with us at https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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Q: QuestionCan we purchase this TV with a different color bezel than the black? We can on the Samsung website but I don't see options on the Best Buy page. I don't want to spend an additional $250!

Asked 2 months ago by Anonymous.

• A:Answer The Frame TV is designed to be displayed with its built-in black bezel, which is not removable. Customizable Bezels, sold separately, are designed to attach directly over the black bezel. These magnetic frames are available in Sand Gold (Metal), Modern Brown, Modern Teak, and Modern White. ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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Q: Questionhow do you connect an external sound bar ?

Asked 2 months ago by HSR.

• A:Answer HSR - Soundbars can be connected via a wired (HDMI, Optical) or wireless (Bluetooth, Wi-Fi) connection. ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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Q: QuestionDoes this model have motion detection to activate the picture feature?

Asked 2 months ago by InCognito.

• A:Answer yes

  Answered 1 month ago by WalthamVerified Purchase

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Q: QuestionCan you display your personal photos? Also, can this tv cycle through & display several pictures?

Asked 2 months ago by KATT.

• A:Answer KATT - The Frame supports personal photo uploads using the SmartThings app or a USB drive, giving you the freedom to display your own photography or cherished moments. Available options include 5 minutes, 15 minutes, 30 minutes, 1 hour, 2 hours, and 4 hours. ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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Q: QuestionWhere is an electrical outlet needed for power? Behind the TV, at the one box, or both?

Asked 2 months ago by Anonymous.

• A:Answer The One Connect Box features a standard power cable that can be plugged into a location that works best for your setup. ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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Q: QuestionDoes the 2025 43”LSO3FA frame tv come with a one connect box and cable?

Asked 3 months ago by JoeBloe.

• A:Answer JoeBloe - Yes, The Frame TV (LS03FA) includes a One Connect Box and One Invisible Connection Cable as these are required for use. ~ Samsung Specialist

  Answered 3 months ago by Samsung

  
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Q: QuestionHow long is the one connect cord/wire?

Asked 5 months ago by Gears.

• A:Answer Speedseeker - The One Invisible Connection Cable included with The Frame TV is 5m (16.4 ft) in length. ~ Samsung Specialist

  Answered 5 months ago by Samsung

  
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Q: QuestionCan this tv be mounted on a swivel mount?

Asked 6 months ago by Anonymous.

• A:Answer Not with the included equipment but yes, it can be.

  Answered 5 months ago by KarenKVerified Purchase

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Q: Questionis this anti-glare?

Asked 6 months ago by AmyB.

• A:Answer Yes, to a good degree. I have this facing the windows with bright sunlight and works well with just sheets filtering the glare. Better than regular LED TV

  Answered 3 months ago by ShanPVerified Purchase

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