1-2 of 2 Answers
I wouldn't know. No one has explained a thing to me. They basically set it up and left. At this point I would have a hard time recommending Best Buy to anyone just because I have been given the "run-around" by so many people and your different departments don't see to communicate with each other. I am on yet another "waiting list" because you people keep sending appliance delivery people out and not home theater people to set the system up correctly and explain how the system works. It seems like each "division" of Best Buy is blaming the other when it comes down to accountability for getting things accomplished, at least with my order, which, in my opinion, is fairly straightforward and self-explanatory. Please get your acts together. I don't like giving anyone a bad review. Your personel on the phone and in person are all very polite, we just don't seem to be accomplishing anything. My recent experiences with Best Buy would definitely make me lean toward not recommending Best Buy to anyone....and I am even a member of your two-year extended Geek Squad coverage plan, or whatever it is called. I would not like to think how non-members try to navigate your system. FYI, after the "appliance" person delivered the nreplacement DVD player yesterday (because the one i just purchased was skipping) and he said he could not connect the replacement player, I hooked it up myself and, EUREKA, my new sound bar and woofer are now working. Please explain that to me. You guys set it up for me in the first place! Your home theater expert "Tony" was scheduled to come yesterday to hook up my universal remote that I apparently needed, but I had already left for the day, as the appliance guy just dropped off the replacement DVD player and DID NOT say (or didn't know) that anyone else would be arriving from Best Buy. Your expert home theater person "Tony" was apparently here and left a note on my door. I was long gone to Best Buy to explain my displeasure to your Geek Squad manager. Now I have to wait until December 20th to get Tony back here to get mu system up and running with the universal remote. This whole mess is an unacceptable way to do business. Get it together.
Sorry, there was a problem. Please try again later.cookelow - The Q60A TV does not feature an 'On' timer. ^Gina
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