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DRDAN - If you are unable to reach an employee at this location, please visit your local Best Buy or chat with an employee on Best Buy's website by clicking the "Help" pop-up icon in the lower right corner of the site. You can also directly contact Samsung Support on Facebook or LiveChat us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM -12AM EST M-F (9AM – 6PM EST Sat). ^Gina
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