Questions & Answers

Q: QuestionWhat are the dimensions if the tv? Width and height

Asked 5 years ago by Janet.

• A:Answer The dimensions are as follows: Height With Stand - 26.5" Width - 43.6" Depth With Stand - 7.9" Height Without Stand - 24.8" Depth Without Stand - 1.8"

  Answered 5 years ago by CommunityAnswer

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Q: QuestionHow does the TV plug in? is it easy to hide cable behind wall?

Asked 5 years ago by Kevin.

• A:Answer There is a single cable that carries both the power and hdmi input fromthe box to the TV. However, the plug is significantly bigger than a regular HDMI plug. If you are fishing it through a conduit that can be an issue.. If it is an open wall cavity then no issue.

  Answered 5 years ago by MikeKVerified Purchase

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Q: QuestionAm I able to listen to streaming music, while in Picture mode?

Asked 5 years ago by Junejay.

Q: QuestionCan the control box go in a closet directly behind the TV on the other side of a drywall (wire through single drywall)?

Asked 5 years ago by ShermanG.

• A:Answer Yes, you can purchase a longer cable if necessary. The connector on the cable is a bit large so make sure you create a hole large enough.

  Answered 5 years ago by JWood

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Q: QuestionIs this a glass screen ?

Asked 5 years ago by Anonymous.

• A:Answer It is a regular TV screen.

  Answered 5 years ago by JanetVerified Purchase

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Q: QuestionIs this a better TV, or at least as good as the Samsung - 49" Class - LED - Q70 Series - 2160p - Smart - 4K UHD TV with HDR? They are the same price at this time, and I figure... "why not?".

Asked 5 years ago by LoveSeaDoo.

• A:Answer I was told it was equivalent to the Q60 series.

  Answered 5 years ago by MikeK

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Q: QuestionBest Buy came to install our TV and service tech advises I need an invisible connection in-wall cable. He assumed it came with TV but now appears I have to order, at an added cost. Which cable is designed for this TV?

Asked 5 years ago by Chip.

• A:Answer The cable to connect the electronics to the screen is included with the Frame. If you need something longer than what comes in the box you would have to purchase that seperatly.

  Answered 5 years ago by JWood

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Q: QuestionIs there a third party mount that will fit this? this mount should rotate left to right

Asked 6 years ago by ishani.

Q: QuestionCan you display your own photos on the frame TV and how do you load them?

Asked 6 years ago by JTM.

• A:Answer You can load your own photos on the Frame and display them. They can be loaded from the phone app or via a usb memory stick that you plug into the control unit. Instructions for this are available in the manual.

  Answered 5 years ago by JWood

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Q: QuestionDoes it come with no gap mounting bracket included?

Asked 6 years ago by Ian.

• A:Answer Yes, the bracket is included. Depending on the mounting surface, you may need a different type of anchor. The set comes with screws to mount to wall studs.

  Answered 6 years ago by JacksonVerified Purchase

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Q: QuestionCan you hang it on the wall with traditional swivel wall mount or does it have to be mounted flat on the wall?

Asked 6 years ago by TJ.

• A:Answer TJ, while I’m sure you can swivel away with the right hardware, don’t buy this TV to do that. It’s premise (and it executes in a stunning way) is to be a quasi-disguised subtle piece of art. No one swivels art around like they do TV’s. Just get a regular tv of your choice to do that and save some dollars while you’re at it. The Frame’s flush wall mount is dynamite.

  Answered 5 years ago by MidModDenver

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Q: QuestionDoes this come in white (the frame around the tv)?

Asked 6 years ago by Samantha.

• A:Answer You can purchase a kit to add a white frame. The standard color is black.

  Answered 6 years ago by AnonymousVerified Purchase

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Q: QuestionDoes the TV come with the frame or does that need to be purchased separately?

Asked 6 years ago by Bosheep.

Q: QuestionWhat is the "one connect box" and how large it it? Does it come with the TV?

Asked 6 years ago by Purchaser.

• A:Answer The One-Connect comes with all Samsung Frames and other higher-end Samsungs. All the connections for the set, including power, are made through the box and the screen itself only has a single small-gauge fiber optic cable (think 20-gauge speaker cable in terms of size) connected to it. The box is approximately 15½ × 4½ × 2½.

  Answered 6 years ago by RedGreenBlue

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