Questions & Answers

33 Questions & 48 Answers
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  • Question
    Does this washing machine have the mold problem on the rubber around the front of the opening like the first generation of front loaders have? If not, specifically what has Samsung done to improve/delete this problem?   (2 Answers)

    Answers
    • Best 
      Answer

      See response to Evie.

      By mike August 27, 2016.

    • Question
      Have they improved the seal on the washer in terms of mold issues that front loaders have? I've had to replace front loader washer to a top loader because the seal gets so moldy no matter how much I clean after every wash.   (4 Answers)

      Answers
      • Best 
        Answer

        Yes! The new front load washers are so much better than the first ones. I had the original LG front loader and it was bad for that reason. This one has more holes in the rubber seal for better drainage and it's also made out of an anti microbial material or so I was told when I purchased it. Another great thing is that the door doesn't self close. Meaning that you actually have to push it to close all the way. However when it's open, it doesn't swing all the way open like the old LG tromm. It looks closed but it's open just enough for it to dry out when not in use.

        By Heather December 14, 2016.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Does this model have the "Diamond Drum" technology to minimize pilling?   (1 Answer)

      Answers
      • Best 
        Answer

        Hi FSH, yes, this washer does have the Diamond Drum. ^Rosi

        By MrSamsung May 19, 2016.

        • Samsung Representative
    • Question
      Where can you buy the Smart Home Adapter for this and the matching dryer? The owners manual says it's part number HD39*1230*W or "Smart Home Adapter" for appliances, not TV's or anything else.   (1 Answer)

      By joeshmo May 13, 2016.

      Answers
      • Best 
        Answer

        Samsung referred me to Samsung Parts when I inquired about the adapter. Samsung Parts rep. told me it wasn't yet available and to call Samsung back and ask for the "e-commerce" department to inquire about the availability date. So far I have been unable to reach that department; I was left on hold for too long.

        By INket May 20, 2016.

      • Question
        Why is the red light that looks like a shirt with a +sign on the bottom right always on?   (2 Answers)

        Answers
        • Best 
          Answer

          Hi, this is the AddWash icon. When the AddWash indicator turns on, you can stop the washer and put additional laundry into the drum. ^Rosi

          By MrSamsung December 8, 2016.

          • Samsung Representative
      • Question
        Wanted to know how good it washes.   (2 Answers)

        By Ronni November 7, 2016.

        Answers
        • Best 
          Answer

          We have only had it a couple of weeks, but I think it does a better job than my first Samsung model & in less time. Clothes seem to be clean & smell good. When buying, you will also need the base are something to raise the unit off the ground. Other wise, you will be taking the clothes out at floor level...

          By Mark December 4, 2016.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Does the water level self adjust to the load size?   (1 Answer)

        By Deb May 29, 2016.

        Answers
        • Best 
          Answer

          Yes, per cycle and load size.

          By LoyalCustomer July 8, 2016.

        • Question
          Is there a app compatible with the iPhone for say notification when the cycle is done ??   (3 Answers)

          Answers
          • Best 
            Answer

            Yes, this model has an iPhone compatible app.

            By CommunityAnswer June 28, 2016.

          • Question
            does this have wifi   (3 Answers)

            Answers
            • Best 
              Answer

              No, the washing machine does not have WiFi.

              By CommunityAnswer May 26, 2016.

            • Question
              Is it portable or does it hook up like your regular wash machines. Also the new Samsung refrigerator does it have a built in t.v?   (2 Answers)

              Answers
              • Best 
                Answer

                This is not portable. This will not have a TV.

                By CommunityAnswer May 16, 2016.

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