Questions & Answers

Q: QuestionHow many loads does this hold at once

Asked 3 years ago by KimmieD.

• A:Answer As many as you shove in there at once. Kidding, but for real. Everyone’s definition of a load will be different than yours. I’ve managed to wash 8 sweatshirts at once, or an entire 2.2 bushel laundry basket full and everything comes out clean.

  Answered 3 years ago by ButWhy

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo the the clothes come out twisted up like a rope, my top load is bad for twisting clothes together.

Asked 3 years ago by mike.

• A:Answer No we haven't had this issue yet

  Answered 3 years ago by BrendonKVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs there a filter to remove hair and such located in an easy to reach place on this washer?

Asked 3 years ago by Anonymous.

• A:Answer Yes bottom left. Very simple to keep clean.

  Answered 3 years ago by AxelR

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat’s the voltage used? 110 V or 220 V

Asked 3 years ago by Orelvis.

• A:Answer Washer 120 V. Dryer 220V.

  Answered 3 years ago by AlbaCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you provide the SKU for the stackable kit for this washer and dryer?

Asked 3 years ago by Holly.

• A:Answer SKK-8K

  Answered 3 years ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi. Does this washer have a deep fill option or is it only a low water washing machine?

Asked 3 years ago by Scott.

• A:Answer Deep fill is pretty much not allowed on Energy Star washers any longer. I don't even think it's allowed on non-energy star ones (but don't hold me to that one).

  Answered 3 years ago by BobSmithers

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes the washer need to be connected to wifi to function? Also, does wifi automatically connect to washer? I don't want the washer to connect to wifi. Is it worth purchasing the extended warranty?

Asked 3 years ago by PotentialBuyer.

• A:Answer No. Its an addition to smart tech

  Answered 3 years ago by RenukahB

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioncan the doors be switched to open on the other side?

Asked 3 years ago by Kimmie.

This question was asked about the related product: Samsung - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Brushed Black

• A:Answer Great to hear your question, Kimmie. You can't change the direction of the washing machine door, just the dryer door. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the washing machine shake in the spin, etc cycle?

Asked 3 years ago by Ruthlily.

• A:Answer Very low vibration. Nothing to complain.

  Answered 3 years ago by RenukahBVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionCan this item be stacked?

Asked 3 years ago by Lovlee.

• A:Answer Yes.

  Answered 3 years ago by RenukahBVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionHow much space do you need to leave for hoses etc behind the washer. I am asking because it is 2 inches deeper than the 4.5 cu ft. model. Thanks.

Asked 3 years ago by Steve.

This question was asked about the related product: Samsung - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Brushed Black

• A:Answer Hi Steve, We are glad to hear that you are interested in our Samsung washer. We are happy to help with the connection dimension of this washer. To address this, please click the link below for the specification guide and see pages 2 and 3. https://image-us.samsung.com/SamsungUS/home/home-appliances/washers-dryers/wf50a8500av-a5/2021_WF50A8500AV_V6.pdf To further assist you with your purchase, please contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144966621) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionPlease is this brand a new product, I couldn't find same color on Samsung website to confirm authenticity.

Asked 3 years ago by Jojo.

• A:Answer I did find on samsung website. Its a new product.

  Answered 3 years ago by RenukahBVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWhat size drain pan can I purchase for this washing machine.

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Brushed Black

• A:Answer Hello there. Glad you asked about the washer's size of a drain pan. A drip pan, also known as a drain pan, is required when the washing machine is not installed on the ground floor of your home. We recommend low-profile drip pans for front-load washing machines because they allow access to the pump filter (which requires routine cleaning). Certain models (such as the WA54R7200 series) may require the drip pan's bulge to be less than 5/8 inches. You can find drip pans on Amazon. Please see the list below for the dimensions of our current models. 27 inches (D) x 24 inches (W) 32 inches (D) x 27 inches (W) 33 inches (D) x 27 inches (W) 34 inches (D) x 30 inches (W) Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHello. When looking at the back of the washer, what side is the hose on and how long is it? Thanks in advance :)

Asked 4 years ago by Vyxsin69.

This question was asked about the related product: Samsung - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Brushed Black

• A:Answer Hose is on the right side if looking at the rear and at least 6' long. Left side if looking from front to rear. Quality hose and bracket to hold it in the drain.

  Answered 3 years ago by WEAZ1Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat is the motor size in terms of strendth?

Asked 4 years ago by rob.

This question was asked about the related product: Samsung - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Brushed Black

• A:Answer Hi, rob. Glad you asked about the washer's motor strength. If you mean the RPM of the motor, it would be 1300 rpm for the spin revolution. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you use HE liquid detergent in this washer?

Asked 4 years ago by Detergent.

This question was asked about the related product: Samsung - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Brushed Black

• A:Answer That is what is recommended

  Answered 4 years ago by FasternetflixVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionMy washer eject water from the soap compartment and the floor get flooded

Asked 4 years ago by Norwalk.

This question was asked about the related product: Samsung - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Brushed Black

• A:Answer Hello Norwalk, Thank you for reaching out. We appreciate you informing us that your Samsung washer ejects water from the soap compartment, and your floor gets flooded. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you. As per checking, water leaks from the washing machine are almost always related to controllable circumstances that have an easy remedy. Attached are the links to the troubleshooting steps to try when your Samsung washer leaks. https://www.samsung.com/us/support/troubleshooting/TSG01000977/ https://www.youtube.com/watch?v=jgKRn1xR_qs Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144597764 -Angelica

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this a belt drive or direct drive unit?

Asked 4 years ago by DIYDAD.

This question was asked about the related product: Samsung - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Brushed Black

• A:Answer Hi DIYDAD. Thank you for reaching out regarding your Samsung - 5.0 cu. ft. Extra-Large Capacity Smart Front Load Washer with SuperSpeed Wash if this a belt drive or direct drive unit. Regarding your concern, the motor power will be direct drive. I suggest you check this link for the full specs, dimensions, and features. https://www.samsung.com/us/home-appliances/washers/front-load/5-0-cu--ft--extra-large-capacity-smart-front-load-washer-with-super-speed-wash-in-brushed-black-wf50a8500av-a5/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144443045 ^Camille

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat side is the washer door on? I see it’s not reversible and want to make sure it’s going to work for us.

Asked 4 years ago by Yvette.

This question was asked about the related product: Samsung - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Super Speed Wash - Brushed Black

• A:Answer It hinges on the left.

  Answered 4 years ago by FasternetflixVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)