“Will I get reimbursed for all the water this machine uses when it fails to balance a sweater causing it to wash for over 2 hours and filling the drum up to its max level with water each time?”
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Hi Ariel, I can understand how that would feel like a waste, both in terms of your time and resources. Let us help you with your washing machine. The minimum recommended load weight for your washing machine is 3 pounds. I have shared a Samsung link below to help with providing information about load weight. The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ In addition, if your washing machine provides a code, please visit the link shared below. There are three scenarios to choose from, select the most appropriate scenario for your situation. Samsung washing machine information and error codes: https://www.samsung.com/us/support/troubleshoot/TSG10000997 Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147963669 to help our team pull up your information. Leo
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