“Is anyone else experiencing ruined wornout looking cloths that aren't actually coming clean after using this washer? If not what can I possibly be doing wrong? Also, does Samsung sell a removable agitator that would fit this model? Thanks”
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Hello, Thank you for reaching out and letting us know that you're experiencing worn-out-looking clothes that are not clean after using the washer. We understand that this information may be essential for you. We're here to help. Usually, if there's something wrong with the washer that will affect how well it cleans, then it also affects something else, like a draining, filling, or spinning issue, or even an error code. But if your washing machine seems to be working just fine, it's just the clothes aren't clean as you would like, then it's not an issue with the washer. Attached is a link to the helpful guide that you can check, which may help fix the clothes coming out from the washer not being clean. https://www.samsung.com/us/support/troubleshooting/TSG01108627/ I've also included the best laundry load size for your Samsung washing machine and dryer for reference. https://www.samsung.com/us/support/answer/ANS00080262/ For a removable agitator, you may check samsungparts.com. For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144323534 -Angelica
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