“My Q850T will not turn on with Samsung smart TV but if will turn off. What can I do to fix that”

Asked by Maya 5 years ago

1-2 of 2 Answers

Have the same problem my setup is cable box to hdmi / arc to tv. When you turn off tv sound bar shuts off but would not come back on. Had old att remote. Could not access sound bar. Got new remote now works fine. BUT when you listen to music fron alexa it is a challenge getting everything sync bach up.
Answered by Ken1 5 years ago
Sorry, there was a problem. Please try again later.
Hi Maya, This could be caused by many different issues. So that we can walk you through some troubleshooting steps please reach out to Samsung Audio Support at: • Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri • LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support Thanks! ^Scott
Answered by Samsung 5 years ago
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