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Hey Amanda, I've found that we had the same issue with this and other units. A friend of the family informed us of a fix, buy a premium optical cable and use that in lieu of the HDMI cable. That should make a difference! Our sound volume went from 50ish to 20ish. Hope it helps!
Sorry, there was a problem. Please try again later.Wish I could be more help. I have the same issue but I figured it was just my luck. I have mine connected via AUX cable because my TV only has two HDMI outlets that are already in use. It must just be the product itself. I also can’t notice a difference when the subwoofer is on vs when it’s off.
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