“Does this top load washer come with shipping bolts? If so, how do I remove? I can’t locate them. It bangs the sides when spinning.”
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Hi There. Glad that you ask if this washer comes with a shipping bolt, and we appreciate your review of the experience with the noise. For top load washer, it does not come with shipping bolts. We recommend installing your washer on a level and hard floor that can support its weight; failing to do so may result in abnormal vibrations, noise, or problems with the product. If your washer emits a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest service center; failing to do so may result in electric shock or fire. I also shared this link about "Samsung washing machine is noisy": https://www.samsung.com/us/support/troubleshooting/TSG01001985/ You may also refer to this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/ Here is a link to "Install a Samsung washing machine in your home" and scroll down to "Level the washing machine": https://www.samsung.com/us/support/answer/ANS00051342/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us this reference number (1145014257), which will help our team pull up your information. Have a great day. Melardo
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