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Not to worry friend, we're here to help! There are actually several easy to fix things that could be causing your washer to not drain properly. This link (https://bit.ly/2S1VzJV) can walk you through each of these things to get your washer back in working order. However, if for some reason your washer is still not draining, just reference ticket number 1143320163, and reach out to us for further assistance. You can reach us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
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