Questions & Answers

Name: Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - Brushed Black
Brand: Samsung
SKU: 6547612
Price: 849.99 USD
Availability: InStock
Rating: 4.7 (388 reviews)

Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - Brushed Black

Model:: WA54CG7105AVUS; |
SKU:: 6547612

User rating, 4.7 out of 5 stars with 388 reviews.

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QuestionI bought a brand new top load Samsung washer with the impeller bad choice every load, no matter what clothes, load size, gets tied in knots, and I have to stop the machine every wash to untie the knotted clothes.. then constant banging.. what’s the remedy
Asked 3 months ago by Washerfromhell.
- Answer There was no help from Samsung, other than a long cryptic set of words, a mention to follow a link that wasn’t there, and in the end… 0 help.
  Answered 3 months ago by Washerfromhell
  Answer this question
QuestionSo we bought this model and riddle me this I push a deep fill and I only get a quarter to maybe a half of Tumblr of water. I washed a bunch of blankets and only got a half a tub of water. Why is this washer doing this is there some other button I’m suppo
Asked 3 months ago by Lindaandmark.
- Answer For us deep fill has consistently filled above the laundry line. I don’t think it’s school full the tank completely. I believe it depends on how much you put it. I wouldn’t hesitate to reach out to geek squad with this one.
  Answered 1 month ago by TheCrewFamily
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QuestionI just ordered this for delivery, what parts will be needed to order so I can install it myself? Part numbers would be greatly appreciated. I couldn't anything talking about what this comes with so idk if I'll need to buy any parts to install myself.
Asked 4 months ago by Sebastian.
- Answer Sebastian, thank you for asking. Let's get the details you need. The water hoses for this washer need to be purchased separately. Please refer to your user manual for more details on the included parts and the required tools. Turn to page 17. User Manual https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf I have also shared this guide for details on installing your washer. Please click on every option available. Kindly click on the embedded word if one prompt. Install a Samsung washing machine in your home https://www.samsung.com/us/support/answer/ANS10001021/ Have a great day. ^Camille
  Answered 4 months ago by Samsung
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QuestionDoes this have an “add garment feature” where you can just lift the lid and throw in something you forgot WITHOUT having to pause and unlock?
Asked 9 months ago by Anonymous.
- Answer Greetings! No, this Samsung top-load washing machine does not allow you to lift the lid and add a garment without pausing or stopping the cycle. While it does have an Add Garment feature, you must first pause or stop the cycle to unlock the lid for safety reasons. Leo
  Answered 9 months ago by Samsung
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QuestionDoes it need the fill hoses?
Asked 10 months ago by Luna.
- Answer Hi Luna, Yes, this Samsung top-load washing machine requires water fill hoses, which are sold separately. Leo
  Answered 10 months ago by Samsung
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QuestionDoes this washer have a hair filter?
Asked 10 months ago by AB5678.
- Answer Greetings! No, this Samsung washing machine model does not have a hair filter. The model equipped with a hair filter (pet) is the WA54CG7150ADA4. I have shared the Samsung link of the model with the Pet hair filter below. Washing Machine with Pet Care Solution: https://www.samsung.com/us/home-appliances/washers/top-load/5-4-cu-ft-smart-top-load-washer-with-pet-care-solution-and-super-speed-wash-in-brushed-navy-wa54cg7150ada4/ Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149503527 to help our team pull up your information. Leo
  Answered 10 months ago by Samsung
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QuestionIs the agitator removable?
Asked 1 year ago by Mejbme.
- Answer Hi there, No, you cannot remove the agitator once you have a washer using an agitator. ^Rodel
  Answered 1 year ago by Samsung
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QuestionCan the pet hair filter be retrofitted onto the model WITH the agitator? I understand it's not sold with the agitator model.
Asked 1 year ago by BinAL.
- Answer Hi BewAl, No, retrofitting the washer is not something we recommend. Please see the link for the warranty coverage and additional details when modifying or alternating the appliance. Warranty page. https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=WA54CG7105AVUS We would love to discuss your washer to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147642915) to help our team pull up your information when you message us. Have a great day. ^Charles
  Answered 1 year ago by Samsung
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QuestionThe top is getting scratches . Is this covered in the warranty?
Asked 1 year ago by MelanieM.
- Answer Hello Vegas, No. Manufacturer's warranties typically exclude coverage for cosmetic damage unless it directly impacts the device's performance or operation. For reference, please click on the link for complete warranty coverage details: https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=WA54CG7105AVUS To help you maintain your washer in its pristine condition, please refer to the washer's manual, page 51 under "Cleaning the exterior and interior": https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf Have a great day. -John
  Answered 1 year ago by Samsung
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QuestionMy washer is new, but it's not getting my whites white....what can I do?
Asked 1 year ago by Dixie.
- Answer Hello Dixie, We recognize your feelings regarding your new washer. We would love to extend our help with your experience. Below is a website to help you with unclean clothes after washing them. Please check the embedded words. Clothes are not clean after washing in the Samsung washing machine https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147536478) to help our team pull up your information when you message us. Thank you. -Kimberly
  Answered 1 year ago by Samsung
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QuestionCan I choose the water level on this machine or does it determine the water level per load?
Asked 1 year ago by Niecey.
- Answer It chooses based off weight of your clothes. You can choose the number of spin cycles and the temp of the water, but it decides how much.
  Answered 1 year ago by AlexF
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QuestionI just bought a house w this washer. It smells badly of mildew. How do I get rid of that smell inside the washer? Should I be leaving the top open when not in use?
Asked 1 year ago by JJ.
- Answer Manual recovers a routine for using the tide laundry cleaner. We routinely leave the top open when the machine is not in use and maybe had to use a washing machine creamer pack maybe once a year. However if is smelly and you see water the drain could be not pulling all of the dirt water out. I would recommend reaching out to Greek squad.
  Answered 1 month ago by TheCrewFamily
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QuestionWhy can't you use presoak, fabric softener & deep fill at the same time? Once I hit deep fill, the presoak and softener options turn off.
Asked 1 year ago by CareyC.
- Answer Greetings, The other option will be turned off once you hit the Deep Fill, while on the Normal cycle, the wash cycle will automatically change to Deep Wash. Here is a link to the user manual, kindly go to pages 40-43 to learn more about wash cycle. User manual. https://downloadcenter.samsung.com/content/UM/202405/20240520095306116/OID67143_IB_WA7100C_EN_240517.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147251285) to help our team pull up your information when you message us. Thank you. -Ricardo
  Answered 1 year ago by Samsung
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QuestionMy washer has stopped dispensing fabric softener. I checked the guide and followed the troubleshooting options. Still won't dispense the softener. any help please.
Asked 1 year ago by Gary.
- Answer Gary, our goal is to ensure that your washer is functioning at its best. Let us help you with its dispenser. To rectify your washer's dispenser concern, please click the links and hyperlinks for tips. Dispenser drawer issues in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01207154/ Should a service request be required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147071166, to help our team pull up your information when you message us. Have a great day. -John
  Answered 1 year ago by Samsung
  Answer this question
QuestionIs the deep fill option available on every cycle or only specific ones?
Asked 2 years ago by Hesitant.
- Answer Deep fill can be used on any cycle. I always use that option.
  Answered 2 years ago by Lonewolf
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QuestionDoes it have an option to add increase the water level?
Asked 2 years ago by Dave.
- Answer Hi Dave, Yes, this model has a deep fill cycle where you can add extra water if needed. Thank you for choosing Samsung and have a great day! ^Rainly
  Answered 2 years ago by Samsung
  Answer this question
QuestionIs this an energy star product?
Asked 2 years ago by T.
- Answer Yes
  Answered 2 years ago by DerekF
  Answer this question
Questionwhere would you put a detergent pod? in the detergent dispenser or directly in the tub? Thank you
Asked 2 years ago by shopper65.
- Answer Directly in the tub.
  Answered 2 years ago by Anonymous
  Answer this question
QuestionDoes the lid lock while in use?
Asked 2 years ago by ani.
- Answer Yes it does. To unlock you have to hit the pause button.
  Answered 2 years ago by Lori
  Answer this question
QuestionIs the one with the agitator not a pet washing machine? The impeller says it's the pet machine, but when you choose agitator it looks like the pet option is gone too?
Asked 2 years ago by Robe.
- Answer Yes, Robe, this washer has three types: two regular washers with either an impeller or agitator and one pet impeller model but no agitator with a pet option model. Have a great day. ^Charles
  Answered 2 years ago by Samsung
  Answer this question

Showing 21-40 of 48 questions

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Questions & Answers

Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - Brushed Black

Q: QuestionI bought a brand new top load Samsung washer with the impeller bad choice every load, no matter what clothes, load size, gets tied in knots, and I have to stop the machine every wash to untie the knotted clothes.. then constant banging.. what’s the remedy

Q: QuestionSo we bought this model and riddle me this I push a deep fill and I only get a quarter to maybe a half of Tumblr of water. I washed a bunch of blankets and only got a half a tub of water. Why is this washer doing this is there some other button I’m suppo

Q: QuestionI just ordered this for delivery, what parts will be needed to order so I can install it myself? Part numbers would be greatly appreciated. I couldn't anything talking about what this comes with so idk if I'll need to buy any parts to install myself.

Q: QuestionDoes this have an “add garment feature” where you can just lift the lid and throw in something you forgot WITHOUT having to pause and unlock?

Q: QuestionDoes it need the fill hoses?

Q: QuestionDoes this washer have a hair filter?

Q: QuestionIs the agitator removable?

Q: QuestionCan the pet hair filter be retrofitted onto the model WITH the agitator? I understand it's not sold with the agitator model.

Q: QuestionThe top is getting scratches . Is this covered in the warranty?

Q: QuestionMy washer is new, but it's not getting my whites white....what can I do?

Q: QuestionCan I choose the water level on this machine or does it determine the water level per load?

Q: QuestionI just bought a house w this washer. It smells badly of mildew. How do I get rid of that smell inside the washer? Should I be leaving the top open when not in use?

Q: QuestionWhy can't you use presoak, fabric softener & deep fill at the same time? Once I hit deep fill, the presoak and softener options turn off.

Q: QuestionMy washer has stopped dispensing fabric softener. I checked the guide and followed the troubleshooting options. Still won't dispense the softener. any help please.

Q: QuestionIs the deep fill option available on every cycle or only specific ones?

Q: QuestionDoes it have an option to add increase the water level?

Q: QuestionIs this an energy star product?

Q: Questionwhere would you put a detergent pod? in the detergent dispenser or directly in the tub? Thank you

Q: QuestionDoes the lid lock while in use?

Q: QuestionIs the one with the agitator not a pet washing machine? The impeller says it's the pet machine, but when you choose agitator it looks like the pet option is gone too?

Top Rated

QuestionI bought a brand new top load Samsung washer with the impeller bad choice every load, no matter what clothes, load size, gets tied in knots, and I have to stop the machine every wash to untie the knotted clothes.. then constant banging.. what’s the remedy

QuestionSo we bought this model and riddle me this I push a deep fill and I only get a quarter to maybe a half of Tumblr of water. I washed a bunch of blankets and only got a half a tub of water. Why is this washer doing this is there some other button I’m suppo

QuestionI just ordered this for delivery, what parts will be needed to order so I can install it myself? Part numbers would be greatly appreciated. I couldn't anything talking about what this comes with so idk if I'll need to buy any parts to install myself.

QuestionDoes this have an “add garment feature” where you can just lift the lid and throw in something you forgot WITHOUT having to pause and unlock?

QuestionDoes it need the fill hoses?

QuestionDoes this washer have a hair filter?

QuestionIs the agitator removable?

QuestionCan the pet hair filter be retrofitted onto the model WITH the agitator? I understand it's not sold with the agitator model.

QuestionThe top is getting scratches . Is this covered in the warranty?

QuestionMy washer is new, but it's not getting my whites white....what can I do?

QuestionCan I choose the water level on this machine or does it determine the water level per load?

QuestionI just bought a house w this washer. It smells badly of mildew. How do I get rid of that smell inside the washer? Should I be leaving the top open when not in use?

QuestionWhy can't you use presoak, fabric softener & deep fill at the same time? Once I hit deep fill, the presoak and softener options turn off.

QuestionMy washer has stopped dispensing fabric softener. I checked the guide and followed the troubleshooting options. Still won't dispense the softener. any help please.

QuestionIs the deep fill option available on every cycle or only specific ones?

QuestionDoes it have an option to add increase the water level?

QuestionIs this an energy star product?

Questionwhere would you put a detergent pod? in the detergent dispenser or directly in the tub? Thank you

QuestionDoes the lid lock while in use?

QuestionIs the one with the agitator not a pet washing machine? The impeller says it's the pet machine, but when you choose agitator it looks like the pet option is gone too?