Questions & Answers

Name: Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - Brushed Black
Brand: Samsung
SKU: 6547612
Price: 799.99 USD
Availability: InStock
Rating: 4.7 (382 reviews)

Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - Brushed Black

Model:: WA54CG7105AVUS; |
SKU:: 6547612

User rating, 4.7 out of 5 stars with 382 reviews.

Highly rated by customers for:

$799.99

Save $190

Comp. Value: $989.99

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Page Showing 21-34 of 34 questions

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QuestionIs the deep fill option available on every cycle or only specific ones?
Asked 2 years ago by Hesitant.
- Answer Deep fill can be used on any cycle. I always use that option.
  Answered 2 years ago by Lonewolf
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QuestionDoes it have an option to add increase the water level?
Asked 2 years ago by Dave.
- Answer Hi Dave, Yes, this model has a deep fill cycle where you can add extra water if needed. Thank you for choosing Samsung and have a great day! ^Rainly
  Answered 2 years ago by Samsung
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QuestionIs this an energy star product?
Asked 2 years ago by T.
- Answer Yes
  Answered 2 years ago by DerekF
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Questionwhere would you put a detergent pod? in the detergent dispenser or directly in the tub? Thank you
Asked 2 years ago by shopper65.
- Answer Directly in the tub.
  Answered 2 years ago by Anonymous
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QuestionDoes the lid lock while in use?
Asked 2 years ago by ani.
- Answer Yes it does. To unlock you have to hit the pause button.
  Answered 2 years ago by Lori
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QuestionIs the one with the agitator not a pet washing machine? The impeller says it's the pet machine, but when you choose agitator it looks like the pet option is gone too?
Asked 2 years ago by Robe.
- Answer Yes, Robe, this washer has three types: two regular washers with either an impeller or agitator and one pet impeller model but no agitator with a pet option model. Have a great day. ^Charles
  Answered 2 years ago by Samsung
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QuestionIs the agitator removable?
Asked 2 years ago by Robe.
- Answer Hi Robe, No, this washer model is beautifully designed with an Active Wave agitator. Removing this may affect the washing machine's performance. Have a great day! ^Chrystel
  Answered 2 years ago by Samsung
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QuestionWhat is the Active Wave Agitator?
Asked 11 months ago by Jessie525.
- Answer Turn on the unit open the top press the button, this is a great feature if you have a stain on something and you want to rub the item under the water. I use it to wash off the soap drawer too. (I take it out)
  Answered 9 months ago by PamelaR
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QuestionGreat washer. However, the softener is not dispensing when in use. followed the trouble shooting guide. Still no luck. Any help please.
Asked 1 year ago by Gary.
- Answer We aim to guarantee that your washer is operating efficiently, Gary. Let's help you with its dispenser. To address the issue with your washer's dispenser, kindly click on the provided links and hyperlinks for helpful tips and solutions. Dispenser drawer issues in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01207154/ Should a service request be required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147073088, to help our team pull up your information when you message us. Have a great day. -John
  Answered 1 year ago by Samsung
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QuestionWhat happened to the my cycle. I loved that. I always have a heavy load when washing so I could just preset my wash option and choose my cycle and it goes to what I have it set on. I didn't have to set the wash cycle each time. Missing that option.
Asked 2 years ago by jadabug.
- Answer It works just fine and its hugh inside love it
  Answered 2 years ago by DerekF
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QuestionI bought this washer 2 years ago and suspension rod needed to be replaced because spin cycle started shaking bad.Is this common problem?
Asked 1 year ago by Anonymous.
- Answer Greetings, We appreciate you sharing your experience with your Samsung washer. We are here to help you. Please see the link below for the steps if your Samsung washing machine is shaking. Kindly watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01000997/ You can also purchase a suspension rod from our authorized distributor of Samsung parts and accessories at the link below. https://samsungparts.com/ If, after following the steps, the issue persists, we highly suggest contacting us directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147413136, which will help our team pull up your information. ^Rainly
  Answered 1 year ago by Samsung
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QuestionWhy does my fabric softener empty into the washer after I fill and close it? This doesn't happen every time, but often. I've wasted so much, it's irritating.
Asked 1 year ago by CareyC.
- Answer I found that it happens when the reservoir is overfilled. Even when it is just under the max line it still leaks when shut. I have been filling the fabric softner cap and then dumping that into the reservoir, no problems since.
  Answered 8 months ago by TimM
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QuestionI paused my cycle 2 min after I started it & added more items, but then there wasn't enough water. How do I add more water to a cycle that already started? I tried turning off & on again & selecting my cycle, but it got rid of all the water and refilled.
Asked 1 year ago by CareyC.
- Answer Hi CareyC, We do not have the option to add more water after the washer cycle has started because the washer will need to sense the weight of the items to determine its water needs. Here is a link to help you wash the clothes. Please read each section, follow the steps and click the hyperlinks for further help. Cycles, settings, and features on your Samsung washing machine. https://www.samsung.com/us/support/answer/ANS00061937/ Have a great day. ^Aloe
  Answered 1 year ago by Samsung
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Question1. Is the Deep Wash Cycle, the same as Deep Fill option? 2. When using Deep Wash or Deep Fill, does it automatically fill the washer to its max? Or does it auto-adjust to the size of the load?
Asked 1 year ago by CareyC.
- Answer Hello CareyC. No, the deep wash is recommended for special cases that require more water than typical wash loads. Uses more water in washing and rinsing. The deep-fill option adds more water to the washer without causing it to drain. It will continue to wash with more water, and Cycle time will be extended. With auto-sensing, the machine automatically regulates the water level based on the load size. Have a great day. -John
  Answered 1 year ago by Samsung
  Answer this question

Showing 21-34 of 34 questions

Questions & Answers

Samsung - 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - Brushed Black

Q: QuestionIs the deep fill option available on every cycle or only specific ones?

Q: QuestionDoes it have an option to add increase the water level?

Q: QuestionIs this an energy star product?

Q: Questionwhere would you put a detergent pod? in the detergent dispenser or directly in the tub? Thank you

Q: QuestionDoes the lid lock while in use?

Q: QuestionIs the one with the agitator not a pet washing machine? The impeller says it's the pet machine, but when you choose agitator it looks like the pet option is gone too?

Q: QuestionIs the agitator removable?

Q: QuestionWhat is the Active Wave Agitator?

Q: QuestionGreat washer. However, the softener is not dispensing when in use. followed the trouble shooting guide. Still no luck. Any help please.

Q: QuestionWhat happened to the my cycle. I loved that. I always have a heavy load when washing so I could just preset my wash option and choose my cycle and it goes to what I have it set on. I didn't have to set the wash cycle each time. Missing that option.

Q: QuestionI bought this washer 2 years ago and suspension rod needed to be replaced because spin cycle started shaking bad.Is this common problem?

Q: QuestionWhy does my fabric softener empty into the washer after I fill and close it? This doesn't happen every time, but often. I've wasted so much, it's irritating.

Q: QuestionI paused my cycle 2 min after I started it & added more items, but then there wasn't enough water. How do I add more water to a cycle that already started? I tried turning off & on again & selecting my cycle, but it got rid of all the water and refilled.

Q: Question1. Is the Deep Wash Cycle, the same as Deep Fill option? 2. When using Deep Wash or Deep Fill, does it automatically fill the washer to its max? Or does it auto-adjust to the size of the load?

Top Rated

QuestionIs the deep fill option available on every cycle or only specific ones?

QuestionDoes it have an option to add increase the water level?

QuestionIs this an energy star product?

Questionwhere would you put a detergent pod? in the detergent dispenser or directly in the tub? Thank you

QuestionDoes the lid lock while in use?

QuestionIs the one with the agitator not a pet washing machine? The impeller says it's the pet machine, but when you choose agitator it looks like the pet option is gone too?

QuestionIs the agitator removable?

QuestionWhat is the Active Wave Agitator?

QuestionGreat washer. However, the softener is not dispensing when in use. followed the trouble shooting guide. Still no luck. Any help please.

QuestionWhat happened to the my cycle. I loved that. I always have a heavy load when washing so I could just preset my wash option and choose my cycle and it goes to what I have it set on. I didn't have to set the wash cycle each time. Missing that option.

QuestionI bought this washer 2 years ago and suspension rod needed to be replaced because spin cycle started shaking bad.Is this common problem?

QuestionWhy does my fabric softener empty into the washer after I fill and close it? This doesn't happen every time, but often. I've wasted so much, it's irritating.

QuestionI paused my cycle 2 min after I started it & added more items, but then there wasn't enough water. How do I add more water to a cycle that already started? I tried turning off & on again & selecting my cycle, but it got rid of all the water and refilled.

Question1. Is the Deep Wash Cycle, the same as Deep Fill option? 2. When using Deep Wash or Deep Fill, does it automatically fill the washer to its max? Or does it auto-adjust to the size of the load?