“The washer is out of balance and we did the calibration to reset it and it still is unbalanced. What do I do now?”
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Hi Stacy, it’s understandable to want your washer to handle your daily laundry routines smoothly and steadily, especially after taking the time to run calibration and check your setup. Load distribution, proper leveling, and the type and size of laundry items all play a role in helping the washer maintain smooth, balanced performance. Ensuring the washer is evenly leveled on the floor and arranging items like towels or bedding evenly can support a more consistent spin cycle. This guide provides helpful steps for maintaining balanced washer performance. https://www.samsung.com/us/support/troubleshoot/TSG10007111/ This resource explains how spinning performance ties into load size, weight, and proper cycle use to support consistent results. https://www.samsung.com/us/support/troubleshoot/TSG10003485/ After following these steps, if this continues, connecting with us allows a closer look at your unit and helps guide the next steps. Please have reference number 1152507369 ready to help move things along. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung appreciates your business. Khristine Samsung Care
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