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  • Questioni just bought this same washer and It does not have a water level setting. how do I set my water level on this machine?

    Asked by Jay.

    • Answer Hi Jay, We value the time you took to share your question about your Samsung Washer, The below highlights how your high‑efficiency washer uses smart Weight Sensing technology to automatically adjust the water level for each load, ensuring effective and efficient cleaning. It also offers helpful tips to help you get the best performance from your washer’s intelligent water‑management design. Water fill issues with Samsung washing machines https://www.samsung.com/us/support/troubleshoot/TSG10007295/ Please keep this reference number for your records: 1152268848. Samsung appreciates your business. Meneleo Samsung Care

      Answered by Samsung

  • QuestionDoes this washing machine have a light to show inside the drum?

    Asked by Joeinpa.

    • Answer No it does not

      Answered by Snake

  • QuestionCan you use pods instead of liquid or powder?

    Asked by AntoinetteL.

    • Answer Hi A, Yes, you can use High Efficiency laundry detergent pods on your top-load washer. However, make sure that you toss the pods in the tub or drum instead of using the detergent drawer. -Diana

      Answered by Samsung

  • QuestionHow do you clean the machine?

    Asked by Anonymous.

    • Answer Machine comes with a self cleaning feature; and it actually tells you when its due for a cleaning.

      Answered by JohnM

  • QuestionWhat is the warranty on this washer

    Asked by Norm.

    • Answer I believe we got a 3 year extended warranty that was very reasonable.

      Answered by CarieW

  • QuestionWhat is the difference in features between the 5.5 cubic ft. white washer and the 5.5 almond/ivory washer?

    Asked by CME.

    • Answer Hello there, Thank you for your question. We understand how important it is to clearly know what features are included when comparing washer options, especially when the only visible difference appears to be the color. The 5.5 cu. ft. High-Efficiency Smart Top Load Washer with Super Speed Wash offers the same core functions regardless of color, including Super Speed Wash, SmartThings app connectivity, large-capacity tub for bulky loads, active water jet for pre-treating, and high-efficiency performance designed to save water and energy. You can review the full list of functions and capabilities for this washer here: Top Load Washer https://www.samsung.com/us/laundry/washers/top-load-wa7100c-top-load-large-capacity-smartthings-5-5-cu-ft-white-sku-wa55cg7100awus/ For confirmation of any retailer-specific variations related to color availability or bundled features, we recommend contacting the retailer directly or visiting your nearest retail location by calling P. (888) 237-8289, available 24 hours a day. You may also contact us at the following channel 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151730994) and the model numbers of the unit you are asking about, to help our team pull up your information. Thank you! ^Joshua

      Answered by Samsung

  • QuestionHow to change waterpump for 2017 Samsung washer

    Asked by Joe.

    • Answer Hi Joe, For assistance with changing the water pump on your 2017 Samsung washer, please contact us directly so a support representative can review your specific model and guide you through the correct replacement procedure or help you find authorized service options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151711227) to help our team pull up your information. Thank you! ^Joshua

      Answered by Samsung

  • QuestionHello. How do you turn the automatic dispenser on for softener. All of a sudden, now when I put softener into the dispenser, it immediately comes out before the wash goes on.

    Asked by Anonymous.

    • Answer Hi there, We understand how confusing it can be when the fabric softener dispenses immediately instead of during the wash cycle, and we’re here to help you get the auto dispenser working correctly again. Please follow the instructions in the guide below and locate the sub-topic “How to turn on auto dispensing (top load models)”. Be sure to click on the embedded links within the article for additional support. Use the auto dispenser on your Samsung washing machine https://www.samsung.com/us/support/answer/ANS10001023/ Thank you! ^Joshua

      Answered by Samsung

  • Questioncan you adjust the water levels

    Asked by Anonymous.

    • Answer Hi there, No, this washer model does not have a manual water level button for standard cycles, as it automatically detects the weight of the laundry load to determine the appropriate water level. However, you can use the Deep Fill option for cycles that support it to add extra water. Have a great day. -John

      Answered by Samsung

  • QuestionHow to soak clothes for extended times

    Asked by nickname.

    • Answer Greetings! Thank you for your question about soaking clothes for an extended time with this Samsung washing machine model. This washer includes a Pre Soak feature that adds 18 minutes of soaking time at the start of the wash cycle when you press the Pre Soak button on the control panel. If you need to soak clothes for longer than 18 minutes, you can pause the cycle during the soak or wash phase and leave the clothes in the water for your desired amount of time. Just be sure not to leave it paused too long to avoid odor or damage. Leo

      Answered by Samsung

  • QuestionHow many pounds the clothes use

    Asked by ElyM.

    • Answer Hi Ely M, We are glad to answer your question about this Samsung washing machine model. I have shared a Samsung link below to help with the laundry size to use with Samsung washing machine models. The link has hyperlinks for additional information. The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151011785 to help our team pull up your information. Leo

      Answered by Samsung

  • Questiondoes this model have a lint filter, if so where is it located ?

    Asked by paule.

    • Answer It is just in side the door. The filter is one of the largest I have seen and is very easy to clean.

      Answered by Catlover

  • QuestionWhat is the maximum LBS you can put in one load?

    Asked by JJMA.

    • Answer Good day, There is an appropriate way to load clothing into our Samsung washer to achieve optimal results and cleaning capabilities. For more information, see the link below. The best laundry load size for your Samsung washing machine and dryer https://www.samsung.com/us/support/answer/ANS00080262/ Have a wonderful day. -Kimberly

      Answered by Samsung

  • QuestionSupply hose included?

    Asked by JohnB.

    • Answer No, they are not included.

      Answered by SnowMan

  • QuestionDoes this washer have a sanitize option?

    Asked by sanitizeoption.

    • Answer Mine self cleans at the end of cycles. If you catch it at the end of the cycle you will see it displaying that it is self cleaning.

      Answered by TamaraF

  • QuestionWhat can I get to clean it with?

    Asked by Deepload.

    • Answer Hi there, For cleaning the washer, we recommend using a mild detergent and a damp cloth to remove the spots. You may also use a small amount of Cerama Bryte cooktop cleaner if the spots remain. For more tips and information on keeping your washer clean, please refer to the link below. How to clean your Samsung washer https://www.samsung.com/us/support/answer/ANS10003197/ Have a fantastic day. -Kimberly

      Answered by Samsung

  • QuestionWhat is the difference between an agitator and an impellor? Can you show a cutaway of each?

    Asked by JAKE.

    • Answer Hi Jake, An agitator washer has a spindle in the center of the washer with spiral wings, while an impeller washer has a disk structure at the bottom of a washer. Here is a link to our website to learn more about the difference between an agitator and an impeller and see what fits your needs. Agitator vs. Impeller. https://www.samsung.com/us/washers/agitator-vs-impeller-washer/?msockid=08e6a45904c26b1f3477b061055f6aec Thank you and have a great day! -Ricardo

      Answered by Samsung

  • QuestionIs there a filter on this that needs to be cleaned out on a regular basis? If so where is it located. I can't seem to find anything on that. We haven't got ours yet I'm just trying to be prepared.

    Asked by Megan.

    • Answer Hi Megan, No, this washer has a mesh filter that needs to be cleaned once or twice a year. ^Rodel

      Answered by Samsung

  • QuestionIs this washer quiet? How long is the whole wash cycle?

    Asked by Cahoots.

    • Answer Hello there, Samsung washers are typically quiet, and most noises you may hear are normal or can be easily fixed. Depending on the weight of your laundry load, the washer automatically adjusts the washing time, water level, rinse cycles, and spin cycles. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148959991) so that our team can retrieve your information when you message us. Thank you. -Kimberly

      Answered by Samsung

  • Questiondo i have to connect with wifi

    Asked by mysue.

    • Answer No

      Answered by user481225