A:AnswerHi Eddy! The TU7000 introduces our Crystal Display for brilliant colors and exceptionally crisp, vivid images. Its Crystal 4K Processor further brings impressive clarity to all your content while upscaling everything you watch to near 4K definition. It is recommended to utilize HDMI devices with HD or UHD content, or a strong W-Fi connection to stream at HD or UHD resolution for optimal picture quality. If the content is unclear, it could be due to low resolution content, or poor reception.
If you continue to experience issues with the TVs clarity please reach out to Samsung Support at:
― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week
― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you.
^Tim
A:AnswerHi Kat95! The TU7000 includes Samsung's One Remote with a universal remote feature. Using the universal remote feature, you can control cable and satellite boxes, home theater systems, and Blu-ray players. To setup the universal remote, press the Home button to access the smart hub. Using the directional pad on the remote, navigate to Source. When the selector is placed over Source press UP on the directional pad to access Universal Remote.
If you continue to experience issues with the Universal Remote feature, please contact Samsung Support at:
― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week
― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you.
^Tim
A:AnswerHi Ting! Recording TV requires a DVR, or a streaming service supporting Cloud DVR. Check out the following link from Best Buy for a list of DVRs: https://www.bestbuy.com/site/searchpage.jsp?st=dvr+recorders&_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=category_facet%3DSAAS%7EStreaming+Media+Players%7Epcmcat161100050040&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys
^Tim
A:AnswerHi dd20! Yes, the TU7000 is compatible with audio devices supporting Bluetooth technology. Put the headphones into Bluetooth pairing mode and make sure they are discoverable. See the product's user manual for how to do this, if needed. Using the TV remote navigate to Home > Settings > Sound > Sound Output > Bluetooth Speaker List and select the Bluetooth headphones you would like to use.
^Tim
A:AnswerHi Curly! Yes, Samsung TVs feature a simple setup process walking you through from start to finish. Contact your local Best Buy or visit the following link to learn more about Geek Squad Installation services: https://www.bestbuy.com/site/services/tv-home-theater-services/pcmcat138100050024.c?id=pcmcat138100050024
^Tim
A:AnswerHi Rocky! The TU7000 is not designed for outdoor use. Placing the TV outdoors, or in an environment not recommended may cause damage to the TV. Here are the TVs required operating and storage conditions:
Operating Temperature: 50°F to 104°F (10°C to 40°C)
Operating Humidity: 10% to 80%, non-condensing
Storage Temperature: -4°F to 113°F (-20°C to 45°C)
Storage Humidity: 5% to 95%, non-condensing
^Tim
A:AnswerHi Poppy! The TU7000 features support for the Spectrum TV application allowing you to access your channels without the need for an external device. ^Tim
A:Answergtgt, CNNGO app is not currently available in the app store. To access you can look into Apple TV or ROKO where you maybe able to download additional apps. ^Celina
A:AnswerHi Rubix! Pausing TV will depend on the content provider. For example, you can record, pause, or rewind live TV through an antenna or cable box by utilizing an external DVR device, whereas streaming services may have the ability to record, pause, or rewind directly through the application without the need for an external device. ^Tim
A:AnswerHi DuncanH! Yes, The TU7000 features the ability to mirror content from both Android or Apple devices, as well as access to a wide range of content direct through the TV. ^Tim
