“I just bought this model and it works great except for one issue. After the TV has been off for several hours and then turned on I get a Pink screen with no sound. I must push the power button on my cable box (which is always left on). Any suggestions?”
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I get this whenever my internet connection is bad
Sorry, there was a problem. Please try again later.Hi EdwardC, I have a few recommendations for you to try: First, let's ensure the Samsung Remote is connected to your cable box so that it will turn off when you turn off your TV. Connect an external device to the HDMI port of the TV, and then power on the external device. Your TV will automatically recognize the device when connected through HDMI and will switch the output. If it doesn’t automatically detect, press Source and select Universal Remote to continue the setup process for the Universal Remote. Next, let's utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below: 1) Navigate to Settings > All Settings> General > Smart Features > Autorun Smart Hub 2) Enable the Autorun Smart Hub feature 3) Navigate to Settings > General > Smart Features > Autorun Last App 4) Enable the Autorun Last App feature If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Advisor
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