Questions & Answers

Q: QuestionHow does this TV enhance picture and sound quality?

• A:Answer The Samsung Vision AI processor enhances both picture and sound quality, upscaling content to stunning resolution with optimized audio.

Q: QuestionWhich smart platform does this TV use?

• A:Answer This TV uses the Tizen smart platform.

Q: QuestionDoes this TV come with a wall mount?

• A:Answer Yes, a Slim Fit Wall Mount is included with the TV.

Q: QuestionWhat is the resolution of this TV?

• A:Answer The resolution of the TV is 4K (2160p).

Q: QuestionHow does the motion sensor work on this TV?

• A:Answer The motion sensor detects when someone enters the room and turns the screen on to display art. It turns off when the room is empty to save energy.

Q: QuestionHow many built-in speakers does this TV have?

• A:Answer This TV has 2 built-in speakers.

Q: QuestionAre the frames purchased separately?

Asked 6 months ago by KimJ19.

• A:Answer Hi KimJ19, The Frame TV is designed to be displayed with its built-in black bezel, which is not removable. Customizable Bezels, sold separately, are designed to attach directly over the black bezel. ~Samsung Advisor

  Answered 6 months ago by Samsung

  
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Q: QuestionCan you watch old DVD's via a BluRay player?

Asked 1 week ago by BUCK.

• A:Answer Hi BUCK - You sure can! You can connect Blu-ray Players via HDMI. ~ Samsung Specialist

  Answered 1 week ago by Samsung

  
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Q: QuestionIf I want to upload my own photos to display on the tv, is the space limited by gigabytes or number of photos? Where do I upload photos? Is it free or need any subscription?

Asked 2 weeks ago by Student.

• A:Answer Hi MMA - The Frame TV supports up to 1,200 UHD photos stored directly on the TV for use in Art Mode. ~ Samsung Specialist

  Answered 2 weeks ago by Samsung

  
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Q: QuestionDoes this TV allow you to watch Hulu?

Asked 2 months ago by Kel.

• A:Answer Kel - The Hulu app comes pre-installed. ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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Q: QuestionDoes this TV actually have FALD (Full Array Local Dimming?) Seems to be an error on the listing.

Asked 3 months ago by Televisionary.

• A:Answer Hi Televisionary - The 50" Frame TV (Model LS03FA) offers Dual LED backlighting. We're currently working on getting the on-site specs updated and appreciate your patience in the meantime. If you have additional questions about our 2025 TV lineup, feel free to give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 3 months ago by Samsung

  
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Q: QuestionIs the included wall mount a full motion wall mount? What wall mounts are compatible with The Frame Series that can swivel?

Asked 6 months ago by Anonymous.

• A:Answer Hi there - The Frame TV comes with our SlimFit Wall Mount. The 50" Frame TV can utilize any type of universal wall mount that supports a VESA pattern of 200mm x 200mm. ~ Samsung Specialist

  Answered 6 months ago by Samsung

  
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Q: QuestionDoes the tv come with a one connect box?

Asked 10 hours ago by Vin.

Q: QuestionHow do you install additional apps like hbo and you tube tv on Samsung frame?

Asked 1 week ago by LG.

• A:Answer Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 1 week ago by Samsung

  
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Q: QuestionIf you don't order a frame what are the edges finished with? And will it still look flush to the wall?

Asked 1 month ago by Anonymous.

• A:Answer Hi, The Frame TV is designed to be displayed with its built-in black bezel, which is not removable. Customizable Bezels, sold separately, are designed to attach directly over the black bezel. These magnetic frames are available in Sand Gold (Metal), Modern Brown, Modern Teak, and Modern White. ~Samsung Advisor

  Answered 1 month ago by Samsung

  
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Q: QuestionI would like a white frame for my The Frame TV. Where do I specify this?

Asked 3 months ago by Patty.

• A:Answer Hi Patty - Customizable Bezels for The Frame TV are sold separately. You can find & purchase it here: https://www.bestbuy.com/site/samsung-50-the-frame-customizable-bezel-modern-white/6454277.p?skuId=6454277 ~ Samsung Specialist

  Answered 3 months ago by Samsung

  
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Q: QuestionHow much is a subscription to the Art Store?

Asked 4 months ago by Texan.

• A:Answer Hi Texan - You can subscribe to the Art Store monthly ($4.99) or yearly ($49.99). You can find more information on the Art Store here: https://www.samsung.com/us/televisions-home-theater/tvs/the-frame/digital-art-store/ ~ Samsung Specialist

  Answered 4 months ago by Samsung

  
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Q: QuestionCan picture be changed? How many options?

Asked 4 months ago by Texan.

• A:Answer Hi Texan - You can choose to upload and utilize personal photos or you can subscribe to the Art Store which offers a curated collection of masterpieces from the world’s most celebrated artists and museums. ~ Samsung Specialist

  Answered 4 months ago by Samsung

  
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Q: QuestionWhy isn’t the motion sensor telling the tv when to turn the display off and on ?

Asked 5 months ago by Ayydee.

• A:Answer Ayydee - If the room is too dark or too bright, or if the TV is installed at an unusual height or tilt, the motion sensor may not function properly. It may also have difficulty detecting motion if clothing or skin tones blend into the background. Additionally, the sensor responds to all visual movement, including pets, lights, window activity, or shadows. You can fine-tune its behavior by adjusting the Motion Detector Sensitivity: Home > Left Directional Button > Art > Art Mode Options > Sleep Options > Motion Detector. If you need more help, please contact Samsung Support at 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website. ~ Samsung Specialist

  Answered 5 months ago by Samsung

  
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