“Cannot get voice command to work. Alexa says she is changing the channel or loading Netflix or finding a show in an app but nothing ever happens. I checked and the TV is registered in my Alexa devices (app). Any suggestions?”
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Hi robusto400! I’m sorry to see that you are having difficulties with the Alexa voice assistant. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: ― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Tim
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