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I don't experience this problem with my qn90d I use a lan line at all times I highly recommend lan line I have direct tv I don't rilly have an answer sorry my be utube videos can help you or best by customer service can help I wishing you the best of luck
Sorry, there was a problem. Please try again later.So that we can provide troubleshooting tailored to your specific setup & usage scenario, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with Us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist
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