“Can you minimize the background music/noise in order to better hear the dialog?”
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Hi Maggiemay! You may want to try adjusting the sound settings to better suit your preference. Change the Sound Mode by going to: Settings > Sound > Sound Mode. You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings For additional assistance with the audio settings of your new TV, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim
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